Poor communication in medicine can lead to a variety of negative outcomes; from causing people needless upset to compromising patient safety to expensive legal battles.
As part of a training course on communication skills for doctors, I would develop a video re-enactment based on an authentic scenario of a doctor communicating with their patient. The scenario would be an amalgamation of real-world narratives gathered from discussions with subject matter experts; doctors, nurses, legal experts, patient advocates, etc.
At certain crucial points in the scenario, where communication is likely to be problematic, the learner is asked for their opinion on how the story should progress. The learner is give three options. Depending on which option the learner chooses, the scenario veers in a different direction.
If the learner chooses an option that leads to inadequate communication, they are given feedback on the reaction of the patient. They will be given additional opportunities to effectively communicate with the patient before the scenario reaches its conclusion.
The outcome of the scenario is entirely dependent on how effectively the learner communicates with the representative patient. The learner will be asked to reflect on their decisions and consider what they might have done differently. The learner will be given the option to complete the scenario again so they can adjust their decisions to create optimal communication with the patient.
Formative assessment is contained within the scenario. Observations and feedback are given to guide the learner in the appropriate direction. It is learner-centred as the scenario adjusts to the learner’s performance and the learner receives valuable feedback on their progress.
In addition, a summative assessment could be added, assigning a grade as to how well the learner performed the task; whether they needed to use the additional chances given in the scenario, or the number of times they needed to run through it to achieve the best outcome.
The learning approach applied in this activity is experiential learning. The learner is learning by doing. In a safe an controlled environment, they are experiencing the scenario in the role of the doctor, interpreting the event and making decisions which can be easily translatable into real life. The learning is personalised. Depending on the experience of the learner, they complete the scenario at their own pace.
There is also an element of gamification to the learning activity. Using the cascading information theory, the learner navigates through the scenario, uncovering pockets of information along the way. For each decision the learner makes, they get instant feedback on how the patient reacts to the decision. The learner is involved in a simulation of real life, where they can test their own knowledge and adjust the variables. Additionally, the activity can be a jumping off point for further discussions on communication approaches.
The scenario relies heavily on cognitive theory. The idea behind the learning activity is to build upon the learner’s acquired knowledge and experiences. It aims to help develop the learner’s thought processes in communication to enable them to adapt the scenario and apply it to real situations in their role as a doctor. The observations and feedback throughout the scenario will help them to invent and predict situations that might arise and encourage them to develop their own mechanisms to deal with them.