Eastern Airways do not issue paper tickets. As soon as your booking has been confirmed, the ticket details are held and stored electronically known as an e-ticket (a virtual, paperless ticket). You will be supplied with the ticket at check-in.

There will be an option to choose which ticket to use at the flight, when using a manual check-in you can purchase your ticket on site, however on most of our locations, unless flying free, if you choose to upgrade you will have to order in advance. See more booking information on our Book Flights page.

Check-in opens 25 minutes before the flight departure time and close 5 minutes prior to the scheduled departure for domestic flights. Late passengers may be accepted. Find more info on our Timetable page.

We strive to ensure that our games are as lag free as possible. As a matter of fact, our developer stats show that most of our userbase is on mobile. Some games may be more lag friendly than others, but we find the perfect mix between great quality and low lag for the best user experience.

It is compulsory for all passengers including children and infants under the age of 16 are required to produce the following photographic identification when travelling on international services:

• Valid passport (and where required, a valid visa)

Value and Standard Fare

1 x 10kg hand baggage plus 1 x 15kg hold baggage

Additional bags at 15kg may be purchased at a fee of £0 each way prior to check in opening only.

An excess baggage fee will be applied over the baggage allowance limit of £10 per kg.

Flexible Fare

1 x 10kg hand baggage plus 1 x 23kg hold baggage

Additional bags at 23kg may be purchased at a fee of £0 each way prior to check in opening only.

An excess baggage fee will be applied over the baggage allowance limit of £0 per kg.

Any items which cannot be accommodated in the aircraft cabin will be carried in the aircraft’s hold for safety reasons.

Click here for more information on fares and allowable goods.

We offer online check in before departure, all you need to do is click here to get started, after doing this you will be logged into our system and your reference will be prepared for you at the time when you check-in using our machines.

Due to the risk of swelling, if you have a broken bone fitted with plaster cast, you should not travel within 48 hours. You cannot travel if both legs are in plaster. If you have one leg in plaster and you are unable to bend your leg to a 90 degree angle you will be required to purchase two seats. There is no additional tax charge for the second seat. 

Before flying, it is important to check that you are not in any banned groups which may prevent you from joining the game.A banned group is a group which has broken one or more mutual rules such as trolling or exploiting.People who are in banned groups won't be able to join Eastern Airways games - they will see a ban message when they attempt to join. To resolve this, simply leave the banned group and you will be unbanned. Please note that there is no need to open a ticket or contact us about unbanning you after you have left a banned group, as you will be unbanned automatically by the system and will be able to join games once all banned groups have been left. 

If you still can't join after you have left all banned groups, you may be banned, to appeal a ban please open a ticket in our Communications Server.