Before flying, it is important to check that you are not in any banned groups which may prevent you from joining the game.A banned group is a group which has broken one or more mutual rules such as trolling or exploiting.People who are in banned groups won't be able to join Eastern Airways games - they will see a ban message when they attempt to join. To resolve this, simply leave the banned group and you will be unbanned. Please note that there is no need to open a ticket or contact us about unbanning you after you have left a banned group, as you will be unbanned automatically by the system and will be able to join games once all banned groups have been left. 

If you still can't join after you have left all banned groups, you may be banned, to appeal a ban please open a ticket in our Communications Server.