Hello, looking for assistance with troubleshooting my wifi issues. I have had starlink for almost a year and no issues until a few days ago. I have several iphones and ipads that continually drop wifi signal and will not reconnect or get message of "incorrect password" when attempting to connect back with internet. I have alexa devices and LAN connected devices that have no issues. I have reset the starlink router, reset network on iphone, restarted devices, "forgot network" and nothing seems to resolve the issue. I have determined it is an apple issue with starlink router. The odd thing is that sometimes the apple devices will randomly connect to the wifi, but will disconnect just as quickly. Has anyone experienced similar issues lately?

The older iPhone (6s) shows it's connected to the starlink site (checked in the Wifi Settings screen) as well as displays a strong signal, again in the Wifi Settings screen. At the same time, the signal indicators at the top of the iPhone screen (cellular strength and wifi), displays the ever spinning slinky.


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Yes indeed..... I can only echo what you have described up top. Living semi rural I relay on my Iphone to connect indoors on the phone. It's switching onto wifi maybe twice a day for a few seconds. This has not happened since I have installed Starlink approx 14 months ago. (when it first came out). I have spoken to an Apple tech....who cannot help me. I have also reset settings, wifi and then everything on the iphone. My laptop has no problem with wifi - going well. This is not only infuriating, but I am now losing business. Why is this happening (?) and can anyone more tech minded than me please help me. Thanks.

I purchased my Starlink system recently in July 2023. My issue is with the Starlink router; the iphone app says its unreachable. The router is powered on and there is a solid white light on the base illuminated. However, my iphone windows laptop are connected via wifi and I am connected to the Internet [albeit, a slow connection; the app shows my connection as being 135Mbps & 19Mbps upload with an average latency of 54ms min was 34ms and max latency was 99ms.. However, my laptop is saying my wifi speed is very slow ranging & vascilalting between an extremly slow 16Kbps to 0Kps to a faster but still slow 4-9Mbps]

I have logged into the Starlink mobile ios app with email and password to no avail. Problem of router unreachable still exists. FYI: Ive laways logged into the Starlink mobile app since my initial setup. Is there a chance that I have a defective modem? Ive done the factory reset of cycling plugged in & unplugged 6 +times as suggested in the router settings on the app itself. still no difference...Hmmm... I then type in the following to add a password to my starlink and give it a relevant name. ff782bc1db

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