Download Rogers Email [EXCLUSIVE]

Today, and once last summer, I received a text as an email from @mms.rogers.com. Senders were different but in both cases, the sender's phone was on the Rogers network - one Android and one iPhone. My phone is Android and I had upgraded phones in between. I usually receive both texts and mms messages just fine from these senders and others. Any ideas on where the problem might lie and what the fix might be?

I think I figured out why this is happening and happening only rarely. I got another of these weird emails this morning from a phone on another provider's network and since I recognized the number, tried an email reply. The sender did get my reply and emailed that she had used my email address instead of my phone number for the text. I've since talked to the other two senders. One was able to confirm that the message was sent to my email address instead of my phone number. She had wondered why she ended up with two separate conversations for me, so that explains this as well. The earliest one could not remember, and had deleted the conversation awhile back.

Download Rogers Email

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Seeing texts failures randomly going to email can certainly be a confusing issue for sure. Though there's a few things that could potentially lead to this occurring, the issue itself is likely on the senders end. It's possible they may not have their MMS settings set up accurately. That said perhaps others in the community have had similar experiences and could shed some light?

I found out this morning that Email to SMS has been discontinued as a service. I found this out because I never received an emergency text message.

Rogers never notified me/did notify me on a bill (I looked at my bills)/didn't notify me because I wasn't "subscribed" to this service (I've been using since the 2000s). The supervisor and business support don't have any replacement solutions.

What does Rogers do to wake up their employees when the network breaks in the middle of the night? Or do they just plan it for the day, and reaching everyone fails because the network is down and thats why it takes so long to fix it?

Other than switching to Bell or Telus, what are other solutions, 3rd party email to SMS providers?

Support via chat confirmed the service is discontinued, and so I called 611 and spoke to a technical support agent, and a technical support supervisor / escalation support, and they also confirmed the service is discontinued.

They both pointed to a 3rd party app called Hyper Care as a replacement but it looks to be geared towards Health Care. I am now looking at 3rd party email to SMS providers and or cancelling my 20+ year Rogers account and switching to Bell/Telus which still supports this.

instead of Email to SMS, why not just check your email on your smart phone? its as simple as installing an app on the phone, no? in all honesty the email to sms the messages are so small and truncated and its nearly impossible to read especially when people have a big email signature or reply and quote the message. why do people want to live like we are still in the '90's?

SMS is preferable to email because in iOS you can assign the numbers it comes from it to a contact, assign that contact a unique text tone, and most importantly, enable Emergency Bypass to ensure it always alerts you with when something goes bad while you're sleeping in the middle of the night and your phone is in Do Not Disturb or Silent mode.

@notdavis explained it well: the purpose of using SMS is (1) to get the message instantaneously, anytime and anywhere (I don't check my emails every minute, especially when I'm not at work), (2) to be able to use Emergency Bypass, and (3) to be able to assign a specific tone. In my case (search and rescue), time is of the essence: we need to get the message right away, reply the minute we get it, and grab our gear and deploy. Also, we need to be able to send the message to a distribution list (we are ~30 volunteers), not to individual people (and not phone calls).

So... computers can send and receive emails, and also phones can send and receive emails. so we should simply forget about the ability to convert the email to an sms and send an email from a computer to a phone directly and receive it directly without it being converted to another format, this sounds like the best approach

btw, a phone can receive a text message instantly yes that is true, but a phone also receives an email message just as instantly as a text message. They are both equally reliable, email is not inferior to sms.

This has nothing to do with receiving emails on phones, or how easy it is for you to receive emails on cell phones, or how your can read email on cell phones easier than you can read text messages.

All cell phone service providers since the time before smartphones had a service where you could sent an email to your 10 digit cell phone number @ a sub domain of the carrier ( in Rogers' case, @pcs.rogers.com ) and it would be delivered as an SMS message over the Cellular Network, not the Data Network and thus not dependant on the phone having a strong connecting to an Edge/3G/4G/LTE network. This also (as was written multiple times before) allows you to assign a contact, tone, and emergency bypass to the numbers Rogers uses to deliver these SMS messages, allowing the service to function as an emergency pager.

This allowed them to be very reliable, where the only disruption (up until now) was when Rogers took out their entire Data/Cell/911 networks last year.

Email is not a solution to the tool that was email to sms.

Bell and Telus still have this feature, Rogers discontinued it without any notification, causing disruptions to businesses and processes. For me, I was lucky to have discovered this after a co-worker was able to respond to a page, and no business/customers/equipment/facilities were lost.

In Martin's case, it sounds like there was a possibility, because no notice was given, that emergencies went unanswered and people where put in situations where actual harm might occur to them.

This is unacceptable.

It would have been trivial for Rogers to pull who was using these services, and send notifications of when the service would be discontinued.

Right now the only solutions seem to be switch to Bell or Telus, which I know at the time I type this still provide this service, or look at a third party solution which adds additional points of failure.

Rogers doesn't even provide old fashioned pagers anymore, and their business customer support couldn't provide any solutions.

@Martin_S right now I know Bell and Telus still support this feature, so I am exploring them as a solution.

For the third party, I'm looking at twilio, nexmo and clickatel. I am going to give twilio a go today. It will be using their API that I will try integrating into our mail server with Dovecot / Sieve, so that doesn't sound like a solution that will work for you.

I believe twilio has a email to text solution where you can send an email address a message and it will get delivered, but it requires sendgrid (an email delivery platform like mailchip/sparkmail) integration and I haven't looked into that one as much as I know those email delivery platforms have gottened blocked/filtered because of spam abuse.

the keyword is bell and telus "still" support this feature but for how much longer? cancelling rogers to go with bellus because they still have this feature does not make financial sense, what if bellus gets rid of the feature next month? your screwed and wasted your time changing providers, just let the manager find a solution for you.

not sure why people do not want to check email from their phone? email is reliable. my old job as a dispatch we used email from our phone and it was nothing wrong it worked well. let your boss or company figure this one out not you

We are having issues sending texts to people in our organization using the email to SMS service, but only to Rogers customers. phonenumber@pcs.rogers.com used to go through as a text to the Rogers phones, not working now.

So this is a bit lengthy, but hopefully helps anyone else in a similar situation as I was on the receiving end of a consistent email hack attempting access to my trading & crypto accounts. To the point I was watching them delete emails while on the phone with Rogers.

First up I noticed an issue in which I was getting logged out of my email and then couldn't gain access again with Password. So had to go the "forgot password" route. Each time I got back in and things seemed normal. But this would go on to happen multiple times over the course of a week. Rogers just stated to change the password and was unsure of why it was doing that. ff782bc1db