Download Jumpcloud Remote Assist

With the new Silent Assist feature, your end users no longer need to manually grant permission for your Admin to initiate a session on their devices. Admins can launch a remote session from the JumpCloud Admin portal and connect to their devices directly, allowing them to support their users very rapidly

All JumpCloud customers with JumpCloud Agent version 1.61.0 or later can access Remote Assist for remote desktop access and support. The updated JumpCloud Agent will install JumpCloud Remote Assist agent version 0.2.4 on supported Windows and macOS devices.

DOWNLOAD 🔥 https://tinurll.com/2y3Bm7 🔥

Remote Assist is a free addition to the JumpCloud Directory Platform and provides remote desktop access and support for organizations of any size for any number of devices, without limits on time or number of sessions.

The Remote Assist app is included with the JumpCloud agent and is installed by default. Having Remote Assist available for everyone ensures that initiating a remote session to help troubleshoot and resolve issues on an end user's device is always an option.

You can now copy local content to the remote device and vice versa during a session. This works across OS and apps. Under the hood, it synchronizes the clipboard contents between the devices when copying content. When pasting content, it also automatically converts the contents to the right format expected by the target OS/application.

Q) Why is Remote Assist a separate app from the JumpCloud Agent?

The Remote Assist app is an intentionally separate application from the JumpCloud Agent; this ensures admins are able to assist/remediate customer issues even if the JumpCloud Agent is not running. However, the JumpCloud Agent is required to install and update the Remote Assist app.

JumpCloud Remote Assist will be free for any organization to use, at any scale, for any number of devices, without any limits on time. This free solution will be fully available within the next week. Visit www.jumpcloud.com and sign up for a free account.

Small and mid-sized businesses (SMBs) seeking unified device and identity access management often take a multi-vendor approach. JumpCloud, a company that helps centralize management across users and devices, recently introduced its free cloud-based Remote Assist solution to provide a missing link to remote tech support.

Founded in 2013, primarily by Rajat Bhargava and Larry Middle, the platform launched as a remote device and identity access management tool. Since then, JumpCloud has introduced various services and mechanisms in response to the challenge of remote work, the proliferation of Internet of Things (IoT) devices, and the rise of Apple as an enterprise-friendly solution.

JumpCloud is a cloud-based open directory for remote information technology (IT) management. The platform supports efficient IT management through unification. Users can handle identity verification, access management, and device security from a single, user-friendly directory.

Users can remotely manage devices in any operating system (OS), servers, and other IT infrastructure. Regarding security and compliance, the platform enables users to enforce policies, monitor events, and roll out patches.

However, the most significant benefit is the time saved in onboarding and IT workload by having a comprehensive remote management solution via a single interface. A solution that users can quickly adapt to any working model: on-prem, fully remote, or hybrid.

Remote Assist is a new service that enables JumpCloud users to provide remote assistance to users on Windows, macOS, or Linux devices via their browser. This high-level remote management feature sets JumpCloud apart and goes a long way to establishing the company as one of the most comprehensive remote IT management systems on the market.

Here is the situation-our department sent home a bunch of people with only half-working VPNs to work from home. I need to remote their machines and fix it. I can't with Skype or Teams because of UAC. I know I could fix that with a GPO but the machines are not talking to the domain controller, and the users do not have admin rights to run group policy.

We use Expert Assist but since the machines are not talking to to DCs I cannot log into it. Is there anything out there the user can run without admin credentials and that I can remote them and be able to put in admin credentials? #LongestDayEver

We use Zoho Assist at my company. It is very similar to Goto assist, but cheaper. As long as you know what the local admin credentials are on the pc. Once you are in the session, you can "install as a service". Then you are asked for local admin creds, once you enter those, for the rest of the session, you will be able to see and respond to UAC prompts.

For organizations leveraging G Suite or Chrome Enterprise, Chrome Remote Desktop is pretty slick. The service can be accessed via remotedesktop.google.com (here too the User would need install rights for the first install).

For macOS shops, Fleetsmith can be used to manage devices. JumpCloud is a good option for Windows-centric orgs and can be used to extend AD to remote associates, including the ability to install applications. I guess it depends on how long this goes on to see if this level of effort is worth it or not.

This won't help you, but it might help someone sometime in smaller company such as ours. For our remote, non-domain locations, (I only have to support a few) when doing the initial setup, I create an additional local admin user such as "EmergencyAdmin" and give it a very strong password. Then in case of emergency, I can give the user that password, we can do what needs to be done, then when things are working correctly, I can remote in with TeamViewer and change the password.

SSO is available in Splashtop Enterprise: For organizations that want an enterprise-class remote computer access solution and remote support tool. Use unattended anytime computer access to enable employees to work from home or IT to manage computers and provide support. Splashtop Enterprise also includes on-demand quick support tools. Contact us to learn more about getting SSO with your account. Get Started

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