I can set a custom tone for messenger as a whole and that plays just fine for everyone- but when setting the tone spdcifically for one person, messenger seems to ignore it entirely and only uses the main messenger custom tone I previously set.


Here's a link to a detailed guide with screenshots of the required settings:

 -tell-5/facebook-lead-ads-not-triggering-for-new-leads-pulling-in-sample-or-other-issues-here-s-a-guide-to-help-you-18719

Would you be able to check each of those settings and send over a screenshot so I can also have a look?

 

In addition, please check if the Business Integrations for Zapier in the linked Facebook account has all the checkboxes enabled. I see past reports of users experiencing this same error message when one of these permissions was missing. Here is a screenshot to illustrate this:


(view larger)

Here is a Facebook help document about editing privacy and settings for Business Integrations on your personal Facebook account:


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I am looking for desktop application for Facebook messenger. I know Pidgin can work with Facebook chat, but it cannot work with any messenger with a person who is offline. Is there a program which can do this?

I get this dialog once I open on Android Browser. So, on this dialog, when I click the image that says Use Messenger App it searches for the installed Facebook messenger app and opens it, else it redirects to the Facebook Messenger's Google Play Store page.

I have had success in the past creating an App Definition for LinkedIn Messenger to allow access to LinkedIn while blocking the messenger functionality through Domain:www.linkedin.com and Path: /messaging/,/voyager/api/messaging/.

@PaulJHerrmann you can add the following domains to a custom URL list, then a custom category. Finally, block the newly created category with a Realtime Protection policy and Facebook will operate just fine, while messenger won't:

I am the assistant to our owner trying to connect our facebook messenger to our hubspot so we can get the messages in our conversation box but it's not working. I've checked and the boss says we're not already connected as far as he knows.

UPDATE: So I found the article again for trouble shooting, but I still need to know if I can connect to my account or if it must first be connected through my boss'. I don't want to accidentally lock him out of his facebook again as I try to figure this out.

I have to be an admin on HubSpot or on Facebook? As I said, my boss has given me access to his Facebook and he is an admin there so by proxy I have admin access. But I'm just clarifying whether we have to connect the facebook where he's an admin with his account on HubSpot or can it be anyone on the team's HubSpot account with access to his facebook? This was not clear in the instructions you provided that I read through before.

Messenger is likely verifying certificates and doesn't like the cert it's receiving -- if there's any logs for messenger, I'd suggest looking there as they'll have more information about what it thinks the problem is.

I've been using Facebook messenger for several months, and never had this issue, but have almost blown through my limited texting allowance this month, and think it's because Facebook Messenger messages are being counted in the text quota. I almost never send/receive picture/video texts, and this month shows a bunch - I'm thinking the icons in Facebook Messenger are being counted that way. Any ideas or confirmation?

If your messages come into the green message icon then they are texts. If you have FB messenger or receive your messages from the FB app then they are not texts. If you have registered your mobile number with FB you may be receiving text notifications about almost anything that applies to your FB count or things you are tagged in or have commented on. This you must go to FB on your computer to disable.

I am completely at a lose with this problem. I followed a couple of tutorials (only to cross-check the steps) on how to install the Facebook messenger plugin widget and for some reason it appears when I go into my website but when other people visit my page, they do not see the widget. I have whitelisted all variations of my website on Facebook: , , . Like I said, I am the website owner and Facebook page owner and I can see the widget but my website guests can not see it. What can I change so that way all of my guests can see and use the widget?

Thanks for responding! I followed this tutorial: -add-facebook-messenger-live-chat/ , I also followed yours (which is super great by the way). The problem still persists. The messenger icon pops up JUST for ME. None of my website visitors can see the messenger widget. Any ideas?

To use the passthrough API, you first craft a valid Sunshine Conversations message of any type, then you specify an additional override parameter for the channels you would like to use passthrough. Under the channel name (in this case messenger), the payload field contains the exact structure of a valid Facebook Messenger API call to the Send Messages endpoint.

To achieve this level of granular control you want you will struggle on the Meraki for the reasons previously outlined. You would need a firewall that supports HTTPS inspection, which basically decrypts the traffic to be able to differentiate between facebook messenger and regular Facebook.

I have an interesting scenario which I cant seem to find a solution to. I am hoping the community will be able to point me in the right direction. I need to block facebook messenger on a wifi network. To be more specific I need to block the facebook messenger (android & apple) application while mobile devices are on our wireless network. I have successfully blocked facebook web chat in the browser, but mobile devices on our wifi are still able access messenger. I dont want to block HTTPS completely, as many services utilize HTTPS. I dont want to block the entire facebook.com either since there is a need to use facebook. 


Does anyone know what port the facebook messenger (android & apple) app uses to communicate? I read facebook implemented MQTT which uses 1883 and 8883 for SSL communications. However blocking these ports has had no impact. Maybe the app has hard coded IP addresses which it uses to avoid using DNS. If so, using DNS filters (i.e. OpenDNS) would not work. I would appreciate any insight anybody has regarding this matter. Thank you.


To be honest I dont know which one of these blocks accomplished my goal, but as of now when you log into facebook the chat window at the bottom shows "disconnected". This is a win in my book. Navigating the site has not presented any problems thus far. 


The facebook messenger app however has not been effected. I would like to thank @Chris75 for his recommendation. I have enabled Instant Messaging on my OpenDNS and I will test to see if this resolves my problem. I have to admit there is VERY little information regarding how the facebook apps operate. Short of utilizing a major UTM appliance (i.e. Watchguard) I was stumped. Blocking HTTPS works, but in this scenario I need to excise the disease not cut off the limb.

For those of you whom are curious I have some additional information regarding this topic. First let me address the last question. By blocking the domains I mentioned the apps were unaffected. Blocking the domains I mentioned only prevented users from using facebook chat in their browsers. Upon initial login to facebook it looks like you are connected to chat, but then a few seconds later it shows you disconnected. Works great.

I blocked both immediately. As I mentioned in my first post, Facebook is using the MQTT protocol for messenger. In addition I have found that blocking these two domains works as well to block the messenger app:


The trade off is that apps that need to connect to Facebook will be unable to connect as well. Now let me be clear, by blocking these two domains you will not effect the Facebook app. This will block the facebook messenger app. If you want to make sure the facebook app has no problems you can whitelist graph.facebook.com.

Ok here goes, I sent money to a friend through Facebook messenger to buy a vehicle from her, 2 payments for $500 and 1 for $100 totalling $1100.. all of which was takin from my PayPal balance (which is linked to my Facebook messenger account) and sent to her PayPal balance. I ended up finding a better deal for a car a few days later and asked for the money back. She then called PayPal and they walked her through how to issue a refund for all 3 payments, which she did, and even sent screenshots of her activity saying that all 3 payments were refunded back to Meta Pay (Facebook messengers payment company) which my name is attached to it. Well on MY PayPal those transactions don't say they were refunded they just say I've successfully sent them to her, and the same goes for the transaction history on both of our Facebook Pay activity pages. So neither of our Facebook pays activity say any of those 3 payments were ever refunded. The only thing that says the money was refunded is on HER PAYPAL . It's been almost a month now and still haven't recieved a penny. Facebook pay is an absolute nightmare trying to explain anything to them and PayPal says it's a meta pay problem ... I don't know what to do ff782bc1db

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