To help protect your account, we recommend using a security token as a second factor with your e-banking Access ID and password. Security tokens are devices or apps that generate unique 6-digit codes. These codes change regularly, expire after a short amount of time, and can only be used once.
You should never share the 6-digit code generated by your security token with anyone. We will only ask you for the Credential ID of your security token so we can link it to your e-banking account.
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You are required to use multi-factor authentication for some e-banking services like updating your contact details and adding new Pay Anyone contacts. Mandatory options are greyed out in your multi-factor authentication settings and cannot be changed.
The Symantec VIP Access app cannot be transferred from one device to another. To set up the app on a different device, you will need to download it on that device and contact us to link it to your e-banking account. This will unlink the app on your old device so it can no longer be used with your e-banking account.
If you are using the Bendigo Bank app, you may be able to automate your security token. This allows the Bendigo Bank app to generate and enter the 6-digit codes from your security token for you. You can register up to three devices with automatic security tokens.
Automating your security token is just as secure as manually entering the 6-digit codes. You will no longer see prompts to enter your security token, but the 6-digit code is still being entered and authenticated in the background. In this case, you have trusted your device to act as the second factor of authentication.
You may currently use a physical security token or the Symantec VIP Access app that generates a unique six-digit code. You will need this current security token when you update to the new security technology.
If you have enabled biometrics, you can use it instead of your four-digit PIN to log in to e-banking, to approve actions like paying bills and setting up new payees, and to approve logins to e-banking when using a web browser. Read more about how enabling biometrics keeps your banking secure.
You can be confident this request to upgrade to the new security technology is genuine and not a phishing attempt, as we are only asking you to upgrade within your e-banking. To commence migration, simply select the banner within e-banking.
I haven't received my CItibank card yet, but I was told if I'm concerned about the OTP system not working properly I can ask for a physical token. This seems a more secure way than relying on a mobile as a lot of people have had issues with the OTP not generating on their mobile, for various reasons. Does anyone have a physical, hard token (any bank) and has it always worked for you? Is a hard token more reliable than OTP to mobile? This will be my first trip OS. I'd appreciate any advice. Thanks.
So Loren C, unless you're planning to make online purchases with the Citibank card while you're away, you shouldn't need a hard token. But it's just as easy to make online purchases overseas with the 28Degrees MasterCard; if you've told them you're travelling with it no PIN will be required.
Bendigo Bank has introduced user-pays one-time authentication tokens for its online banking customers, adding an additional layer of security for the 70,000-odd who use the bank's website for online transactions.
Bank spokesman Owen Davies said the token would be gradually made available to customers; a user would be able to buy one when he or she was redirected to the bank's Security Options page when they accessed the online banking site. On this Options page, one could order a token and have the cost debited to one's bank account.
Davies said the bank was doing this to avoid being swamped by requests for tokens. "Initially they will be able to choose whether or not to accept, but at some point it will become a compulsory part of e- banking with Bendigo," he said.
There are two kinds of tokens, one costing $16.50 and the other $99. The former, called the Vasco One Touch Security Token is the size of a keyring; by pressing a button the screen shows a one time authentication key. It has a life expectancy of five years
The Vasco Professional Security Token has an additional level of security. One has to enter a PIN using the keypad on the token before the authentication key is displayed. It has a life expectancy of 10 years
In April, representatives of a number of Australian banks met in Melbourne to consider additional security measures for online banking in view of the rash of phishing scams that have been targeting the institutions.
Davies said: "The security of our e-banking system has never been breached, but customers are vulnerable to computer viruses and fraudulent emails attempting to trick them into providing their banking details."
Davies said the bank was doing this to avoid being swamped by requests for tokens. \\\"Initially they will be able to choose whether or not to accept, but at some point it will become a compulsory part of e- banking with Bendigo,\\\" he said.
Davies said: \\\"The security of our e-banking system has never been breached, but customers are vulnerable to computer viruses and fraudulent emails attempting to trick them into providing their banking details.\\\"
Had to laugh when I jumped on here just now after seeing their ad on TV. Seems like it took just over two years judging from our archives :)
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$16.50 inc GST this little cracker gives you a unique key every time you need to log in. I'm pretty impressed. Might even change banks so I can play with this little gadget :) Personally, I reckon it's a great idea. I'm not aware of any security flaws, so would make life appear more secure for peace of mind for people who are still scared of online transactions.
A friend of mine who is a payroll officer uses a similar device with the NAB. Basically every time he does the weekly pay-run, or make any changes, he has to get the codes from the device.
We do that at work too when it's payroll time. Saves giving the secretary complete access to the banking. Don't think it'll be too long before the other banks jump onto this wagon. I was suprised initially though that the original post was over two years old. Took ages to get it going from initial plan of release.
Don't think it'll be too long before the other banks jump onto this wagon.
Suncorp (in Queensland) launched their Internet Banking Token 'offer' for $20.00 on Saturday the 11th of November and have experienced a huge demand for the tokens from their customers.
No TV ads or promotions as yet by Suncorp, people would have only found out via the Suncorp website and Internet Banking. It can only be a good thing to further increase Internet Banking security so that everyday punters don't get so easily caught out with phishing scams.
hsbc have been using these exact token keys for at least a yr.
what I find bad about them is that all the banks seem to insist on charging for them.
why can't they follow hsbc's lead and give them to there customers for free like hsbc did.
Had to laugh when I jumped on here just now after seeing their ad on TV. Seems like it took just over two years judging from our archives :)
I bought one of the Bendigo Bank tokens when they were first released.I really only got it as a new toy to play with but I now like the extra security it gives me. It's not really that hard to type the extra 6 numbers when logging in but can be a hassle if you forget it when you go interstate though!
I've had that token from Bendigo going on 2 years, so its not that new, just started advertising it heavily.
It is good because if anyone hacks the login name & password, via a key logger or similar, they can't setup a pay anyone without the token, or upload a bulk payment file.
Cheers
VikingBrad
... What happens if you lose the device?
Some systems allow you to set a temporary pin number until such time as the token is replaced, not sure what Bendigo Bank do though.
We have had these at work for Dialin (and now VPN) access for over 5 years, so it's not exactly new, but it is quite nice.
hsbc have been using these exact token keys for at least a yr.
what I find bad about them is that all the banks seem to insist on charging for them.
why can't they follow hsbc's lead and give them to there customers for free like hsbc did.
Yeh I agree, I got mine automatically for free as well, I suppose this way they are not giving customers a choice and forcing their use on them which probaly also reduces fraud and so saves the bank money in the long run.
My token is still going strong after 27 months & being used 3 times a week. A small price to pay for better security for sure.
True but what you do not realise is that the security of your internet account is now your responsibility so if something does go wrong, you will have to prove your computer was secure. The bank just passed on their security responsibility onto you. ff782bc1db
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