[UPD] Download Adobe Cleaner Tool

The Adobe Creative Cloud Cleaner tool is intended for advanced computer users and can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

f) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. After accepting the End-User License Agreement, type 12 to select the host file option. Confirm that you want to fix the host file: Type y and then press Enter. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.

Download Adobe Cleaner Tool

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e) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.

Run the Adobe Creative Cloud Cleaner Tool in silent mode to list all the products that the tool can remove. It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer, or to remove selected apps by commenting out the lines in an XML file that the tool generates. For details, see Creative Cloud Cleaner Tool for enterprise users.

While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The cleaner tool fixes such issues by cleaning up corrupted installations, removing or fixing corrupted files, removing or changing permissions registry entries, etc.

In some scenarios, the cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Therefore, when both Acrobat and Reader products are installed on machine, Adobe recommends the remaining installed product be repaired after running the cleaner Tool.

For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:

The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.

The Creative Cloud Cleaner tool is a clean-up tool that removes certain files, folders, and registry keys that interfere with a new installation or update. This tool can fix most installation issues by cleaning up corrupted installations, removing or fixing corrupted files, and removing or changing permissions registry entries.

You can use the Creative Cloud Cleaner tool with the necessary precautions to solve most installation issues. You may follow some steps before you start, to avoid potential data loss. For details, see How and when to use the Creative Cloud Cleaner tool.

Run the Adobe Creative Cloud Cleaner tool in silent mode to list all the products that the tool can remove. The tool can remove all Creative Cloud or Creative Suite apps installed on the computer. You can also remove selected apps by commenting out the lines in an XML file that the tool generates.

Uncomment entries for the apps on which you want to run the Adobe Creative Cloud Cleaner tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:

Uncomment entries for the products on which you want to run the Adobe Creative Cloud Cleaner tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:

The Adobe CS5 Cleaner Tool helps to resolve installation problems for Adobe Creative Suite 5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can clean up install records for any pre-release (beta) installations of Creative Suite 5 products. The Adobe CS5 Cleaner Tool is designed to not interfere with existing installations of previous versions of Adobe Creative Suite products, but it allows you to specify if you wish to remove them as well.

Having the same problem! But I downloaded the Creative Cloud Cleaner Tool which I found on the most recent/updated page I can find ( -cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...). Still can't get it to run though...

Avoe you can find the download, and instructions for the use of the CC Cleaner Tool, at Use the Creative Cloud Cleaner Tool to solve installation problems . Please make sure to complete the steps to uninstall the software as described in Uninstall or remove Creative Cloud apps prior to running the CC Cleaner tool.

Could you please share the reason which leads you to use Cleaner tool. I would also like to know which application were you trying to uninstall and why? Thanks for sharing your OS specifications and putting in efforts to clean the traces manually. Awaiting your response.

The reason was because I tries to uninstall adobe softwares with creative cloud already uninstalled few years ago, as the time re-installed cloud it pops error on the app page. The web page say to just uninstall them need that cleaner tool. That's where lead me to this error.

However, after the tool completes the uninstall process (logs have finished being written), it crashes. I have tested this on multiple computers. Even if I run the tool without any adobe software installed, whenever it completes and you hit "Finish", it crashes. If I run it silently, it crashes.

I am not currently using this tool as a clean up for failed installations. My installations are fine as of now. I was only preparing for that scenario, as well as others. One of my other intended uses for this tool is if a policy comes out where my company decides to use another .pdf reader in the future or Adober Reader DC has a future critical vulnerability, I can quickly uninstall 1000's of copies of Adobe Reader DC silently. We have to prepare for those types of scenarios. Companies, at times, also decide to stop supporting software and it needs to be removed quickly (flash comes to mind here). This tool appeared to be that answer. It provided a "scrubber" like uninstall, had built in logic to uninstall any version of the DC software and supported a silent uninstall (typically provided for enterprise environments).

I only tried the tool without reader installed as a troubleshooting step, I know it is not meant to be used in that scenario. My entire point was that the tool crashed regardless of the machine it was being used on or if it was even installed or not installed. Part of my troubleshooting process was to provide multiple scenarios to see if I had different results. I was trying to be helpful and point out that the tool only crashed as it was exiting, regardless of what the results of the uninstall were.

I just finished testing the tool on a completely clean install of Windows 10 1709 (not domain joined, no group policy, no software) and it worked correctly. It appears that something with our configuration does not play nice with this app.

We have various versions of Adobe Reader DC in our enterprise and working with the uninstall codes is not an option. There are too many variables for that. The cleaner tool was an excellent solution for this but since Windows 10 1709 it keeps crashing at the end.

The cleaner tool on LABs is not a replacement for the uninstaller and should not be used that way. If there is some reason you can't use the standard uninstall methodologies, post why and perhaps found issues could be fixed.

So I have some good and bad news. For some reason, Adobe does not provide documentation with this CC tool. I can only assume it's because they just want to say the tool exists, even though they don't want people to use it. Like Apple products, it's becoming very obvious that Adobe never intended to be in an enterprise setting. Ok, no more rants.

So if you run the tool without any switches, there will be much user interaction. It asks you to choose the language, it asks you if you want to continue, and then asks you which products you want to uninstall. This does not work for those of us who want to do this silently.

1) This does not get rid of everything. It's a terrible tool. It just seems to randomly leave things installed, even when you choose "Clean All". It leaves things like Fireworks, Dreamweaver, etc.. But it's not always the same products. It seems random. If you use the switch they give you in the tutorial, it still does not remove all products. It simply does not work.

This tool is a joke. Don't use it. Adobe needs to come up with a real solution. I have not found a decent way of uninstalling yet. The only thing I can really think of is using the installer MSI and uninstalling based on GUID. For the amount of potential products and the script I would have to write, it would be an absolute nightmare.

Hi, I'm on a Mac and I've been having all sorts of trouble installing the newest CC updates. They kept hanging at 84%. I'd quit, reboot and try again and it would get to 85% and hang there. I tried each of the troubleshooters with no success. I didn't want to uninstall, run the cleaner, then reinstall all of my programs but I'm at that stage and I had no choice. I've uninstalled each one, including CC Desktop App. I rebooted and ran the Cleaner, but it fails. saying "not responding" in the Activity Monitor. I've checked all the processes and there's nothing Adobe related to end the process. Any ideas? ff782bc1db