Welcome to the Doctor AI Support page. We are here to help with account access, app features, subscriptions, technical issues, privacy questions, and general feedback.
For assistance, contact us at:
Email: ksbpstech@gmail.com
Please include the following information so we can assist you efficiently:
Your device model
iOS or iPadOS version
App version
A brief description of the issue
A screenshot of the error, when available
Please do not send passwords, payment card details, medical records, prescriptions, or other highly sensitive personal information by email.
Doctor AI provides AI-powered health information and wellness tools, including:
Symptom information
Medicine information tools
AI specialist conversations
Health and wellness tracking
BMI calculations
Period tracking
Medicine cabinet tools
Prescription and health-document organization
Apple Health integration, where available
Some features may require a paid subscription.
Doctor AI is intended for general health education and informational purposes only.
The app does not provide a medical diagnosis, prescription, treatment plan, or emergency medical service. Information generated by artificial intelligence may be incomplete, inaccurate, or unsuitable for your specific condition.
Always consult a qualified doctor, pharmacist, or other licensed healthcare professional before making medical decisions, starting or stopping medication, or changing an existing treatment.
Do not use Doctor AI during a medical emergency.
Contact your local emergency services immediately if you or another person experiences severe symptoms, including difficulty breathing, chest pain, loss of consciousness, signs of stroke, severe bleeding, a serious allergic reaction, or thoughts of self-harm.
Subscriptions and payments made through the App Store are managed by Apple.
You can manage or cancel your subscription through your Apple ID subscription settings. Cancellation takes effect at the end of the current billing period unless otherwise stated by Apple.
Deleting the app does not automatically cancel an active subscription.
For billing, refund, or payment-related requests, please contact Apple Support because we cannot directly access or modify App Store payment transactions.
When signed in with the same Apple ID used for the original purchase, open the app and select Restore Purchases where available.
If premium access is not restored:
Confirm that you are using the correct Apple ID.
Check that your subscription is active.
Restart the app and try again.
Contact us at ksbpstech@gmail.com with the issue details.
Doctor AI may request permission to read selected information from Apple Health.
Apple Health access is optional. You can allow, deny, or change permissions through your device settings. The app will only access the data categories for which you provide permission.
Camera or photo-library access may be required for features such as prescription scanning, medicine scanning, or health-document organization.
You can manage these permissions through your device settings. Scanned information should always be reviewed carefully because automated text recognition may make mistakes.
If the app is not working correctly, try the following:
Close and reopen the app.
Check your internet connection.
Restart your device.
Update the app to the latest available version.
Update iOS or iPadOS when appropriate.
Confirm that required permissions are enabled.
Reinstall the app only after ensuring that important information has been backed up or synchronized.
We take user privacy seriously. Please review our Privacy Policy for information about how data is collected, used, stored, and protected.
Doctor AI should not be used as the only place to store important medical information. Keep official prescriptions, laboratory reports, and medical records with your healthcare provider or another secure backup.
We welcome suggestions that may help improve Doctor AI.
Send feedback or feature requests to:
ksbpstech@gmail.com
We aim to respond to support requests within 2–3 business days. Complex technical or billing-related matters may require additional time.
July 2026