Policies

Surgical/Dental Procedure Policy 

A deposit equal to 10% of the provided estimate is required to schedule the applicable procedure or service. The deposit will be applied toward the final invoice, with the remaining balance due upon completion of services.

Clients who cancel or reschedule their appointment at least 24 hours before the scheduled appointment time may request a refund of their deposit or apply the deposit toward their rescheduled appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice will result in forfeiture of the deposit.

The deposit is based on the estimate provided at the time of scheduling. If the final cost differs from the original estimate, the remaining balance will be adjusted accordingly.

By paying the deposit, the client acknowledges and agrees to the terms of this policy.

No Show/Cancellation Policy

At Dixon Veterinary Clinic, our goal is to provide the highest level of veterinary care to all our patients. Missed appointments prevent other pets from receiving timely care. To ensure efficient scheduling and care availability, we have the following no-show/cancellation policy:

• Clients who have two recurring no-shows for scheduled appointments will be flagged in our system.

• Once flagged, a non-refundable deposit equal to the cost of an exam ($88) will be required to schedule future appointments for each pet that is to be scheduled.

• If an appointment needs to be canceled or rescheduled, we require at least 24 hours' notice to issue a refund for the deposit. If we are notified less than 24 hours, the deposit will not be refunded.

We appreciate your understanding and cooperation in helping us provide timely care for all pets. If you have any questions, please contact our office.