Privacy Policy – ScaleAILast updated: 15.12.2025
This Privacy Policy explains how ScaleAI (“we”, “us”, or “our”) collects, uses, and protects your information when you use the ScaleAI mobile application (the “App”).By using the App, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
Photos and images
When you take or upload a photo to estimate weight, the image is processed by our AI system.
Depending on configuration, images may be:
Stored locally on your device as part of your scan history.
Temporarily sent to our AI service provider for processing (if using a cloud model). In that case, images are used only to generate results and are not used to identify you.
Usage data
Basic information about how you use the App, such as:
Buttons tapped, screens viewed, feature usage (e.g., number of scans).
Device type, OS version, app version, approximate region (e.g., country).
This may be collected via analytics tools (for example, Apple/Google analytics or third‑party SDKs).
Purchase information
If you subscribe or purchase in‑app content, we may receive non‑sensitive purchase information from the App Store/Play Store or our paywall provider (e.g., product purchased, subscription status, renewal/expiration dates). We do not receive your full payment card number.
We do not intentionally collect:
Government IDs
Biometric identifiers
Contact lists, SMS, or precise GPS location
2. How We Use Your Information
We use the information we collect to:
Provide core functionality
Analyze images to estimate object weight.
Display and manage your scan history.
Remember your preferences (e.g., units: metric/imperial, theme).
Improve and maintain the App
Monitor performance, fix bugs, and optimize features.
Understand which features are most useful.
Handle subscriptions and purchases
Verify your subscription status.
Unlock premium features and restore purchases on new devices.
Communicate with you (where applicable)
Send important service or security notices.
Respond to support requests.
We do not sell your personal data.
3. Legal Bases (If You Are in the EEA/UK)
Where GDPR or similar laws apply, we process your information based on:
Performance of a contract: To provide the App and its features.
Legitimate interests: To improve the App, prevent abuse, and secure our services.
Consent: For optional analytics or tracking where required by law. You can withdraw consent at any time via system or in‑app settings where available.
4. Sharing Your Information
We may share information with:
Service providers
Cloud/AI providers that process images to generate weight estimates.
Analytics and crash reporting tools.
Subscription and paywall providers (e.g., Superwall, RevenueCat or similar) to manage your purchases.
Platform operators
Apple App Store and/or Google Play for processing purchases and enforcing platform policies.
Legal and safety
When required by law, legal process, or to protect our rights, users, or the public.
We require our service providers to use your information only for the purposes we specify and to protect it appropriately.
5. Data Storage and Retention
On your device
Photos, scan results, and history are generally stored locally on your device unless explicitly stated otherwise.
You can delete individual measurements/history from within the App (where supported) or uninstall the App to remove local data.
On our servers (if applicable)
If images or derived data are sent to our servers or third‑party AI providers, they are retained only as long as needed to provide the service, troubleshoot issues, or as required by law.
Retention period
We keep usage and analytics data only as long as necessary for the purposes described above or as required by law.
6. Your Rights and Choices
Depending on your location, you may have rights such as:
Access: Request a copy of your personal data we hold.
Correction: Ask us to correct inaccurate information.
Deletion: Request deletion of your data (subject to legal limits).
Restriction/objection: Limit or object to certain processing.
Portability: Request your data in a usable electronic format.
You can exercise many controls directly:
Delete scans/measurements within the App (if available).
Change unit preferences and other settings.
Disable certain analytics or tracking via device settings (e.g., “Limit Ad Tracking”, “Allow Apps to Request to Track” on iOS).
To exercise rights that cannot be handled in‑app, contact us at: \[your support email\].
7. Children’s Privacy
The App is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it where required.
8. Security
We use reasonable technical and organizational safeguards to protect your data against loss, misuse, or unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be processed and stored on servers located outside your country of residence, where privacy laws may differ. We take steps to ensure appropriate safeguards are in place when transferring data internationally.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the App or by other appropriate means. Your continued use of the App after changes become effective means you accept the revised Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: \[your support email\]
Developer/Company: \[your legal entity name\]