• New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System

Authors: Deepanshi Bhardwaj, Bilal Gokpinar, Ashwini Chhatre

• Major Revision at Management Science

• Finalist, POMS PITM Best Student Paper Competition, 2025

• When Things Go Wrong: How Worker Discretion Affects Customer Retention

Authors: Deepanshi Bhardwaj, Bilal Gokpinar

• • Under Review at Production and Operations Management

• Algorithm-driven Decision Making in Tele-Triage: Role of Call Handlers

Authors: Deepanshi Bhardwaj, Bilal Gokpinar

• Broken Promises: Investigating Delivery Failures in Crowdfunding Campaigns

Authors: Deepanshi Bhardwaj, Philipp Cornelius

• Financial inclusion helps rural households address climate risk. Scientific Reports, 13(1), 7929.

Authors: Ashwini Chhatre, Prachi Deuskar, Javed Mohib & Deepanshi Bhardwaj (2023)

• INFORMS Annual Meeting, Atlanta, Georgia 

Location: Building B, Level 4 (B409)

Monday, October 27 

13:15 - 13:35*

• Autumn European TOM Seminar Series, Virtual (2025)

Monday, September 22 

• MSOM Conference, London Business School (2025)

Session: TIE–Tech Adoption & Financial Inclusion in Emerging Markets

Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System

• POMS Conference, Atlanta (2025)

Session: Consumers and Platforms: Driving Transformations in Marketplaces

Paper Title: The impact of customer interactions on crowdfunding success

Session: 2025 PITM Student Paper Competition

Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System.

Session: Empirical Insights on Quality, Innovation and Networks 

Paper Title: Algorithm-driven Decision Making in Tele-Triage: Role of Call Handlers

• PSI, Park City, UT (2025)

Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System.

• POMS Annual Conference

Minneapolis, MN (2024)

Orlando, FL (2023)

Virtual (2022)

• MSOM Annual Conference

Minneapolis, MN (2024)

• INFORMS Annual Meeting

Seattle, WA (2024)

Phoenix, AZ (2023)