Research
Research
WORKING PAPERS
Major Revision at Management Science
Finalist, POMS PITM Best Student Paper Competition, 2025
Bhardwaj, D and Gokpinar, B 'Behavioral Traces of Service Recovery: Agent Discretion and Customer Retention'
Under Review at Production and Operations Management
Bhardwaj, D and Gokpinar, B 'Algorithm-driven Decision Making inTele-Triage: Role of Call Handlers'
Bhardwaj, D and Cornelius, P 'Broken Promises : Investigating Delivery Failures in Crowdfunding Campaigns'
PUBLICATIONS
Chhatre, A., Deuskar, P., Mohib, J., & Bhardwaj, D. (2023). Financial inclusion helps rural households address climate risk. Nature Scientific Reports, 13(1), 7929.
Media coverage: The Hindu , DownToEarth , The New Indian Express
INFORMS Annual Meeting, Atlanta, Georgia (2025)
Session: Innovation in Services| Monday, October 27 (1:15 PM - 2:30 PM)
Location: Building B Level 4 (B409)
Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System
MSOM Conference, London Business School (2025)
Session: TIE – Tech Adoption & Financial Inclusion in Emerging Markets | Sunday, June 29 (16:00– 17:30)
Location: LT9 (Ratcliffe First Floor)
Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System
POMS Conference, Atlanta (2025)
Session: Consumers and Platforms: Driving Transformations in Marketplaces | 9th May (8 AM - 9.30 PM)
The impact of customer interactions on crowdfunding success
Session: 2025 PITM Student Paper Competition | 9th May (4.30 PM - 6 PM)
Paper Title: New Technology Adoption and Peer Effects among Service Workers: Evidence from Aadhaar Enabled Payment System
Session: Empirical Insights on Quality, Innovation and Networks | 11th May (11.30 AM - 1 PM)
Paper Title: Algorithm-driven Decision Making in Tele-Triage: Role of Call Handlers
PSI : 2025 (Park City,UT)
POMS Annual Conference: 2024 (Minneapolis, MN), 2023 (Orlando, FL), 2022 (Virtual)
MSOM Annual Conference: 2024 (Minneapolis, MN)
INFORMS Annual Meeting: 2024 (Seattle, WA), 2023 (Phoenix, AZ)