I am a 4th year PhD student in the Operations & Technology Management Area at University College London (UCL). My research focuses on people-centric operations i.e operational processes where people play a central role. Through my research, I understand the interaction between humans, technology and operational processes.
As a part of my current research, I am studying how individuals learn as they spend more time with a new technology and how peers can catalyse this learning and improve the performance and operational efficiency of workers. I, along with my co-authors, generate a learning model for financial service providers (Banking Agents) in India and investigate how peers can help adapt to new technology.
I am further interested in empirically examining how service workers interact with new technologies (Artificial Intelligence) and the role of worker-technology interface on their productivity.