⚠️ ATTENTION⚠️

Personal Care Mobile App: Clock In/Out Error

Some users may encounter location-specific errors when clocking in or out from the WellSky® Personal Care mobile app. Follow the steps below to resolve this issue.

✅ Ensure Location Services Are Enabled

On iPhone:

• Go to Settings > Privacy & Security > Location Services

• Toggle Location Services ON at the top

• Scroll to find the app and tap it

• Select Always

On Android:

• Go to Settings > Location

• Toggle Use location ON

• Tap App location permissions or App permissions

• Find the app and tap it

• Select Allow while using the app or Always (if available)

🧹 Clear App Data/Cache (If Location Is Already Enabled)

On iPhone:

• Go to Settings > General > iPhone Storage

• Scroll to find WellSky PC

• Tap Delete App

• Restart your phone

• Re-download WellSky® Personal Care from the App Store

On Android:

• Go to Settings > Apps

• Find WellSky PC and tap it

• Tap Storage

• Tap Clear App Data

• Tap Clear Cache

• Restart your phone

1. On the login screen, tap “Forgot Password?”

2. Enter your email address.

3. Follow the link in your email to create a new password.

4. Tip: Use a password that’s easy for you to remember but hard for others to guess.

Please Note: For security reasons, Home Instead does not store or have access to your password. It is the caregiver’s responsibility to manage and remember their own password. We are unable to reset passwords on your behalf, so please ensure your email address is up to date and accessible.

1. Go to the App Store (iPhone) or Google Play (Android).

2. Search for WellSky Personal Care.

3. If there’s an Update button, tap it.

4. Keeping the app updated ensures better performance and access to new features.

Navigating to a new client's home for the first time? The WellSky app can open your preferred mapping service to get you there seamlessly.

• Before Your Shift: Tap on the upcoming visit in your schedule.

• Find "Directions": Look for the "Directions" button or icon (often a small map pin).

• Launch Your Maps App: Tapping this will automatically open your phone's default navigation app (like Google Maps or Apple Maps) with the client's address pre-filled as the destination.

• Review the Route: Take a moment to review the route, especially if you're travelling to a new area.

• Safety First: This feature helps you get to your destination efficiently and on time, but always prioritize safety. Don't use your phone while driving.

Did you know the WellSky app can help you track your travel time and mileage for some shifts? This feature can make submitting your mileage reimbursement a breeze!

• To start a trip: Once you've clocked in to a shift, tap the Mileage or Start Trip button. The app will begin tracking your route to the next destination (or back to your home).

• To end a trip: Tap End Trip when you arrive.

• Review and submit: Your mileage will be automatically recorded in the visit summary. Just review it to make sure it looks correct and submit your visit as you normally would.

1. Refresh the App

Pull down on the screen (like refreshing an Instagram feed) to manually refresh the app.

2. Check Your Internet Connection

Make sure you have a stable Wi-Fi or cellular data connection.

Try toggling airplane mode on/off or switching to another network if possible.

3. Log Out and Back In

Tap the menu (☰) or settings icon.

Log out of the app.

Wait 10 seconds and log back in.

4. Ensure the App Is Up to Date

Go to the App Store (iPhone) or Google Play Store (Android).

Search for WellSky Personal Care.

If an update is available, tap Update.

5. Check the Shift Date and Time

The care plan will only appear if:

You're clocked in for an active shift, and

The shift is scheduled for today (not in the past or future).

If you're not clocked in, try clocking in first, then check again.

6. Restart Your Phone

Sometimes a simple reboot can fix syncing issues.

7. Clear App Cache (Android only)

Go to your phone’s Settings > Apps > WellSky > Storage > Clear Cache.

Still Not Working?
📞 Call the office so we can double-check, or escalate the issue to WellSky support if needed!

1. Once logged in, go to the Schedule tab.

2. You’ll see a list or calendar view of all your upcoming visits.

3. Tap any visit to view client details, address, tasks, and notes.

1. Arrive at the client’s home.

2. Open the WellSky app and tap on your scheduled visit.

3. Tap Clock In — this will time-stamp your arrival.

4. If you can't clock in, call the office so that we can clock you in.

1. At the end of your visit, open the app again.

2. Tap Clock Out.

3. Complete any required tasks (checkboxes), write visit notes if needed, and get the client’s signature if required.

4. Submit your visit.

1. Tap on any scheduled visit in the app.

2. You’ll see the client’s address, contact info, care plan, and notes.

3. Tap through tabs like Tasks or Directions for more info.

1. After completing your visit, tap Clock Out.

2. You’ll be prompted to write a note about the visit — this helps the care team stay informed.

3. Type a brief summary (e.g., “Client ate lunch and went for a short walk. Mood was cheerful.”).

4. Tap Submit.

1. Tap your upcoming visit.

2. Tap Directions.

3. Your maps app (e.g., Google Maps or Apple Maps) will open.

4. Review directions before your shift, especially if it’s a new client.

1. Tap the Messages or Inbox icon in the app (if enabled).

2. Look for updates, schedule changes, or reminders from the office.

3. Check daily so you don’t miss anything important!