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At DAWNNLight Wellness, your safety, comfort, and trust are our highest priorities. To ensure a respectful and professional environment, we uphold the following policies:
Consent
• All services require informed consent before treatment begins.
• Clients may withdraw consent at any time during the session.
• Therapists will explain techniques and obtain verbal agreement before proceeding.
Modesty & Comfort
• Proper draping is maintained at all times to ensure client modesty.
• Clients are encouraged to communicate any discomfort immediately.
• Adjustments to pressure, positioning, or techniques will be made promptly to support client comfort.
Information Sharing
• Health history and relevant information must be shared honestly to ensure safe and effective care.
• All client information is kept confidential in accordance with professional standards.
• Therapists may request updates to health information before each session.
Right to Refuse Services
• Services may be declined if a client’s condition is outside the therapist’s scope of practice.
• Therapists reserve the right to refuse or discontinue services if safety, boundaries, or professional standards are compromised.
• Clients also retain the right to refuse any technique or end a session at any time.
Adolescent Massage Services
Adolescent Massage Services
A therapeutic session tailored for teens, blending Swedish, Orthopedic, Sports, Trigger Point, and Myofascial Release techniques. Focused pressure is applied mindfully to relieve tension, support recovery, and promote deep relaxation in a safe, nurturing environment.
• Age range: We serve adolescents ages 5–17; for clients under 15, a parent or guardian must be present in the treatment room for the entire appointment, or the appointment will be rescheduled.
• Ages 5–15: A parent or guardian must remain in the room for the entire appointment. If the parent or guardian leaves, the minor must accompany them.
• Ages 15–17: Services may be provided without a parent or guardian present if consent is obtained from all parties. In these cases, the adolescent can request a therapist of the same gender. If unavailable the parent or guardian must accompany and remain in the room.
• Consent: A signed parental consent form is required at first visit.
• Modesty and comfort: Draping is used at all times; therapists will only work on areas agreed to in the intake form.
• Therapist qualifications: All adolescent sessions are provided by therapists trained in pediatric/adolescent bodywork and trauma‑informed care.
Massage Therapy Minor Consent Form will need to be complete at the time of your appointment.
Cancellation Policy
Cancellation Policy
At DAWNNLight Wellness, we value your time and ours. To ensure fairness and respect for both clients and providers, the following policies apply to all bookings:
At DAWNNLight Wellness, we value your time and ours. To ensure fairness and respect for both clients and providers, the following policies apply to all bookings:
General Appointments (In-Office)
General Appointments (In-Office)
• Cancellations or rescheduling made less than 24 hours before the appointment require full payment.
• Cancellations or rescheduling made less than 24 hours before the appointment require full payment.
• Missed appointments or no-shows will be charged the full service rate.
• Missed appointments or no-shows will be charged the full service rate.
• Late arrivals may result in shortened treatment time, with full payment still required.
• Late arrivals may result in shortened treatment time, with full payment still required.
Mobile Services
Mobile Services
To ensure a smooth and respectful experience for all clients, the following policies apply to all mobile massage appointments:
To ensure a smooth and respectful experience for all clients, the following policies apply to all mobile massage appointments:
• Cancellations made less than 24 hours before the scheduled appointment time will be charged the full service rate.
• Cancellations made less than 24 hours before the scheduled appointment time will be charged the full service rate.
• If the provider arrives at the designated location and the client is unavailable, a $25 inconvenience fee will be added to the full service price.
• If the provider arrives at the designated location and the client is unavailable, a $25 inconvenience fee will be added to the full service price.
We appreciate your understanding and your commitment to honoring our time together. If you need to cancel or reschedule your appointment, please confirm and we will take care of the rest.
We appreciate your understanding and your commitment to honoring our time together. If you need to cancel or reschedule your appointment, please confirm and we will take care of the rest.
Late Arrival Policy
Late Arrival Policy
To maintain a smooth and respectful experience for every client, the following guidelines apply to all scheduled services:
• Clients arriving 10 minutes or later past their scheduled appointment time are considered late.
• If a client arrives late, the session will be shortened by the length of the tardiness to ensure the provider can remain on schedule for other appointments.
• If the client prefers to receive the full session time, a $25 late‑extension fee may be added—only if the schedule allows for additional time. Extensions are not guaranteed and depend on provider availability.
These guidelines help protect the flow of care and ensure fairness for all clients. Thank you for honoring our shared time and supporting a balanced, restorative experience.
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