Tour Guide / Tour Leader (May 2018 - September 2023)
▪ Guided trips around Ireland and Northern Ireland, UK, Spain and Canada with groups of around 30 - 40 people.
▪ Welcoming and assisting groups at the airport upon departure and arrival.
▪ Transmiting the history, culture, heritage and way of life of the country we visit and places we see during the trip.
▪ Managing booked services such as hotel, local guides, tickets, restaurants, bus drivers...
▪ Selling optional visits/activities during the trip and calculation of costs and benefits.
▪ Resolution of unforeseen events during the trip, from technical issues to medical ones.
* Formerly "Travelplan", until both companies merged in 2022.
Collaborator & Marketing • Freelance (March 2021 - September 2023)
▪ Promotion of Armenia and Georgia as tourist destinations.
▪ Brand management.
▪ New product presentation design for tours and an English-language brochure for ITB Berlin 2023.
▪ Email marketing.
▪ Translating and adapting tours to the Spanish-speaking market.
▪ Stand in FITUR 2021, 2022 and 2023 (international tourism fair).
▪ Contacting and meeting companies to offer our products and a collaboration.
City Host / Tour Guide • Freelance (May 2022 - September 2022)
▪ Business educational school trips in Madrid and Barcelona for USA university students.
▪ Professional visits to companies such as Atlético de Madrid, Banco Santander, Cellnex, Google Campus Madrid, Incapto Coffee, Mango and Telefónica's Wayra Innovation Hub.
▪ Welcoming and assisting groups during their stay.
▪ Transmiting the history, culture, heritage and way of life of the country and places we see during the trip.
▪ Managing the bookings (hotels, restaurants, ticket offices) as well as the routes.
▪ Resolution of unforeseen events during the trip, from technical issues to medical ones.
Virtual Tour Guide • Freelance (July 2021 - October 2022)
▪ Virtual tours around part of the Almagro District and Paseo de la Castellana, in Madrid.
▪ Until 31st October 2022: part of the Amazon Explore service for US customers.
Tour Leader • Freelance (June 2018 - December 2021)
▪ Trips around Russia, Georgia, Armenia, Israel, Jordan, Nepal, India, Myanmar and Vietnam with groups from 20 to 50 people.
▪ Occasional guided tour in the Lisbon region.
▪ Welcoming groups and handing their visas and passports at the airport, making sure everybody has checked-in and boarded the plane with the ground staff and solving unforeseen events at the border control.
▪ Contacting the local guides to confirm the times of arrival.
▪ Selling optional activities during the trip, calculating the costs and benefits.
▪ Making sure local guides follow our programme during the trip.
Occasional services • Self-employed (Since 2018)
▪ CIFP Reina Victoria Eugenia (Melilla, Spain)
▪ Guruwalk
▪ Jodidamente Madriz
Tour Guide • Freelance (December 2017 - January 2018)
▪ Occasional trip around Portugal with a group of 60 people to celebrate New Year.
▪ Welcoming people at our meeting point and entertaining them during the bus journey.
▪ Transmiting the culture, heritage and way of life of the country.
▪ Contacting the hotel and local guides before arrival and organizing the routes with the driver.
* The company closed during the COVID-19 Pandemic.
Student Coordinator & Tour Guide • Erasmus+ Work Placement (March-June 2017)
▪ Group reception and coordination; mostly Erasmus+ students from Bulgaria, Italy, Poland and Portugal.
▪ Guided tours around Portsmouth.
▪ Escorting Erasmus+ groups to the hosting organisation located in Portsmouth and Southampton.
▪ Professional visits to local companies such as Boathouse 4 or the Portsmouth University.
▪ Quiz games around Portsmouth's historical centre, Gunwharf Quays and the Portsmouth City Museum.
▪ One-day trips to London, Bath, Winchester, Salisbury and Southampton with groups.
▪ Resolving doubts, setbacks and emergencies during their stay.
▪ Designing a tour itinerary of Cork (Ireland) for their new office.
▪ Using company's software and CRM system.
Intern (July - September 2013)
▪ Keeping the place tidy and clean.
▪ Welcoming guests and showing them the place.
▪ Keeping the activity boards up to date as well as the tourism brochures.
▪ Night porter service.
Barman (April - July 2013)
▪ Delivering a good customer service, especially to the regulars.
▪ Dealing with uncomfortable situations, managing to solve them successfully.
▪ Knowledge about vegetarian / vegan drinks and food.
▪ Sing-along nights.
▪ Sharing the history and anecdotes of the pub with tourist who are curious about it.