Qualifications

Subjects

COM3080  - Youth Media

MGW3401 - Strategic Management

MKW3121 - Marketing Planning & Implementation 

MKW3444 - International Marketing

COM1020  - Introduction to Communication Studies

MGW3681 - International Management

MKW3440 - Marketing Strategy

MKW3881 - Electronic Marketing

MGW2430 - Human Resource Management 

MGW3130 - Organisational Change & Development

MKW2402 - Consumer Behaviour

MKW2420 - Marketing Research Methods

BTW2201   - South African Business Law 2

MGW2351 - International Business

MKW2431 - Business Marketing

MKW2460 - Integrated Marketing Communications

AFW1001   - Introductory Accounting A

ECW1101   - Introductory Microeconomics

ETW1102   - Business Statistics

MGW1010 - Managing People & Organisations

BTW1100   - South African Business Law 2

MGW1100 - Managerial Communications

MGW2230 - Organisational Behavioural 

MKW1120 - Marketing Theory & Practice

Syllabus Overview

Network+ (V9) exam objectives summary

Networking concepts (23%)

• OSI model layers: physical, data link, network, transport, session, presentation, application.

• Networking appliances: routers, switches, firewalls, IDS/IPS, load balancers, proxies, NAS, SAN, and wireless devices.

• Cloud concepts: NFV, VPC, network security groups, cloud gateways, deployment models (public, private, hybrid), service models (SaaS, IaaS, PaaS).

• Ports and protocols: FTP, SFTP, SSH, Telnet, SMTP, DNS, DHCP, HTTP, HTTPS, SNMP, LDAP, RDP, SIP.

• Traffic types: unicast, multicast, anycast, broadcast.

• Transmission media: wireless (802.11, cellular, satellite), wired (fiber, coaxial, DAC).

• Transceivers and connectors: SC, LC, ST, MPO, RJ11, RJ45, F-type, BNC.

• Network topologies: mesh, hybrid, star/hub and spoke, spine and leaf, point-to-point, three-tier, and collapsed core.

• IPv4 addressing: public vs. private, APIPA, RFC1918, loopback, subnetting (VLSM, CIDR), and address classes (A, B, C, D, E).

Network implementation (20%)

• Routing technologies: static and dynamic routing (BGP, EIGRP, OSPF), route selection, NAT, PAT, FHRP, VIP, and subinterfaces.

• Switching technologies: VLANs, interface configuration, spanning tree, MTU, and jumbo frames.

• Wireless devices: channels, frequency options, SSID, network types, encryption, guest networks, authentication, antennas, and access points.

• Physical installations: installation implications, power considerations, and environmental factors.

Network operations (19%)

• Documentation: physical vs. logical diagrams, rack diagrams, cable maps, network diagrams, asset inventory, IPAM, SLA, and wireless surveys.

• Life-cycle management: EOL, EOS, software management, and decommissioning.

• Change management: request process tracking.

• Configuration management: production, backup, baseline configurations.

• Network monitoring: SNMP, flow data, packet capture, baseline metrics, log aggregation, API integration, and port mirroring.

• Disaster recovery: RPO, RTO, MTTR, MTBF, cold/warm/hot sites, active-active/passive, and testing.

• Network services: DHCP, SLAAC, DNS, NTP, PTP, and NTS.

• Access and management: VPNs, SSH, GUI, API, and console.

Network security (14%)

• Logical security: encryption (data in transit/rest), PKI, IAM, MFA, SSO, RADIUS, LDAP, SAML, TACACS+, time-based authentication, authorization, least privilege, role-based access control, and geofencing.

• Physical security: cameras and locks.

• Deception technologies: honeypot and honeynet.

• Security terminology: risk, vulnerability, exploit, threat, and CIA triad.

• Audits and compliance: data locality, PCI DSS, and GDPR.

• Network segmentation: IoT, IIoT, SCADA, ICS, OT, guest, and BYOD.

• Types of attacks: DoS/DDoS, VLAN hopping, MAC flooding, ARP poisoning/spoofing, DNS poisoning/spoofing, rogue devices/services, evil twin, on-path attack, and social engineering (phishing, dumpster diving, shoulder surfing, tailgating).

• Security features and defense: device hardening, NAC, key management, ACL, URL/content filtering, trusted vs. untrusted zones, and screened subnet.

Network troubleshooting (24%)

• Troubleshooting methodology: identifying the problem, establishing a theory, testing, planning, and implementing a solution, verifying functionality, and documenting findings.

• Cabling and physical interface issues: cable issues (incorrect type, signal degradation, improper termination, TX/RX transposed), interface issues (increasing counters, port status), and hardware issues (PoE, transceiver mismatch, signal strength).

• Network services issues: switching issues (STP, VLAN assignment, ACLs), routing issues (routing table and default routes), address pool exhaustion, and incorrect gateway/IP/subnet mask.

• Performance issues: congestion, latency, packet loss, and wireless interference.

• Tools and protocols: protocol analyzers, command line tools, cable testers, and Wi-Fi analyzers.

Syllabus Overview

1. A+ Core 1 (V14) objectives summary

Mobile devices 

• Installation and configuration: installing and configuring laptop hardware like HDD/SSD, RAM, and wireless cards.

• Accessories setup: setting up accessories such as USB, Bluetooth, and NFC devices.

• Display technologies: comparing mobile display technologies like LCD and OLED.

• Network connectivity: configuring network connectivity options, including WiFi, Bluetooth, and mobile data synchronization.

• Troubleshooting: diagnosing and resolving issues related to mobile devices, including hardware failures and connectivity problems.

Networking 

• Protocols: comparing and contrasting TCP and UDP protocols.

• Networking hardware: exploring the roles and functionalities of routers, switches, and firewalls.

• Wireless standards: understanding wireless networking standards like 802.11.

• Network services: summarizing services provided by networked hosts, including DNS, DHCP, and web servers.

• SOHO networks: installing and configuring small office/home office networks.

• Networking tools: utilizing tools like crimpers, cable testers, and WiFi analyzers for troubleshooting.

Hardware 

• Cables and connectors: explaining various cable types and connectors, such as HDMI and Ethernet.

• RAM installation: installing appropriate RAM modules for different systems, including DDR3 and DDR4.

• Storage solutions: selecting and installing storage solutions like HDDs and SSDs.

• Motherboards and CPUs: configuring motherboards and CPUs, considering form factors, sockets, and cooling solutions.

• Peripheral devices: installing and configuring peripheral devices such as printers and scanners.

Virtualization and cloud computing  

• Virtualization technologies: learning the fundamentals of virtualization technologies, including virtual machines and hypervisors.

• Cloud computing models: understanding cloud computing models, such as IaaS and SaaS, and their benefits.

Hardware and network troubleshooting 

• Troubleshooting methodologies: diagnosing, resolving, and documenting common hardware and network issues.

• Tools and techniques: utilizing appropriate tools and techniques, such as multimeters and cable testers, for troubleshooting.

2. A+ Core 2 (V14) objectives summary

Operating systems 

• Windows features: identifying features of different Windows editions.

• Command-line tools: using command-line tools and Windows 10 utilities like Task Manager and Disk Management.

• Control panel utilities: navigating and utilizing Control Panel utilities for system configuration.

• Windows settings: adjusting Windows settings for performance and security, including network and user account settings.

• OS types: explaining the purposes of operating systems, including Windows, Linux, and macOS.

• OS installations: performing installations and upgrades, ensuring compatibility and system requirements.

Security

• Physical and logical security: implementing security measures such as access controls and encryption.

• Wireless security protocols: comparing wireless security protocols and authentication methods, including WPA2 and multifactor authentication.

• Malware prevention: detecting, removing, and preventing malware using appropriate tools.

• Social engineering attacks: understanding social engineering attacks to mitigate threats and vulnerabilities.

Software troubleshooting 

• Software issue diagnosis: diagnosing and resolving software issues on PCs and mobile devices.

• Troubleshooting tools: using tools such as event logs and system restore to identify and fix software-related issues.

Operational procedures

• Safety and communication: following industry best practices for safety, communication, and professionalism.

• Documentation: maintaining accurate documentation and records to support operational efficiency and compliance.

• Environmental safety: implementing procedures for environmental safety and equipment handling to prevent damage and ensure workplace safety.

Syllabus Overview

Part 1 Overview - UCaaS Configuration 

1. Introduction 

8x8 Work (UcaaS) Configuration

Endpoints 

Analytics for Virtual Office 

8x8 Admin Console Interface 

2. Gather Documentation 

   1. Documentation Requirements 

   2. Call Flow Diagram 

   3. Configuration Worksheet 

   4. Product Documentation 

3. Configure Company 

Company- settings 

4. Create Work Groups 

   1. Ring Groups 

   2. Call Queues 

5. Create Auto Attendant 

Auto Attendant 

Auto Attendant Configuration Steps 

5. 2. 1. Gather Information 

      2. Create a schedule 

      3. Create an Auto Attendant and Call Handling menu 

6. Testing 

Test Call Routing 

Part 2 Overview - Contact Center Build: 

1.  Introduction

2.  8x8 Contact Center (CCaaS) Build

   1.  Components 

   2.  8x8 Contact Center Transaction Flow

Channels 

Scripts 

Schedules an Audio 

Queues 

Users 

Groups 

2. 3. Build Sequence 

Gather Information 

2. 3. 1. 1. Documentation Requirements 

         2. Call Flow Diagram 

         3. Configuration Worksheet 

         4. Product Documentation 

   4. Build Documentation 

Configure Build Prerequisites

2. 4. 1. 1. Home Menu 

         2. Add Users and Groups 

         3. Configure Queues and Channels

         4. Queues 

         5. Channels

         6. Configure Scripts 

   5. Configure 8x8 Contact Center Codes 

Codes Overview

2. 5. 1. 1. Status Codes 

         2. Transaction Codes 

         3. Outbound Phone Codes 

   6. Testing 

Syllabus Overview

1. Network Fundamentals

   1. OSI Model

   2. Quality Of Service (QOS)

   3. Session Initiation Protocol (SIP)

   4. Load Balancing

2. 8x8 Architecture 

   1. 8x8 Four Zone Model

   2. Call Traverse & Call Trace

   3. 8x8 Tools

3. Devices

   1. Polycom

   2. Yealink

   3. Cisco

   4. ATA devices

Syllabus Overview

1.  Take a Business Online

2. Make it Easy for People to Find a Business on the Web

3.  Reach More People Locally, on Social Media or a Mobile

4.  Reach More Customers With Advertising

5.  Track and Measure Web Traffic

6.  Sell Services or Products Online

7.  Take a Business Global

Syllabus Overview

1.  Foundations of Data Science

2.  Making Sense of Unstructured Data

3.  Regression and Prediction

4.  Classification and Hypothesis Testing

5.  Deep Learning

6.  Recommendation Systems

7.  Networking and Graphical Models

8. Predictive Analytics

Syllabus Overview

Course 1 - Supervised Machine Learning - Regression & Classification

1. Machine Learning

2. Linear Regression

3. Logistic Regression

Course 2 - Advanced Leaarning Algorothms

1. Advanced Learning Algorithms

2. Neural Networks

3. Advice for Applying Machine Learning

4. Decision Trees

Course 3 - Unsupervised Machine Learning & Recommendation Systems

1. Unsupervised Learning

2. Recommendation Systems

3. Reinforcement Learning

Prince2 Practitioner 

Syllabus Overview

1.  Apply the PRINCE2 principles in context 

2.  Apply and tailor relevant aspects of PRINCE2 themes in context 

3.  Apply (and tailor) relevant aspects of PRINCE2 processes in context 

Prince2 Foundation 

Syllabus Overview

1.  Understand key concepts relating to projects and PRINCE2 

2.  Understand how the PRINCE2 principles underpin the PRINCE2 method 

3.  Understand the PRINCE2 themes and how they are applied throughout the project 

4.  Understand the PRINCE2 processes and how they are carried out throughout the project 

Syllabus Overview

Unit 101 - Principles of communications cabling 

1. Identify safe working practices in communications systems 

2. Describe the basic principles of SI Units and symbols 

3. Describe the basic principles of communications systems 

4. Describe the basic principles of data communication 

Unit 102 - Fibre optic cabling in an internal environment

1. Work safely with optical fibres in an internal environment 

2. Follow recommended installation procedures 8 32 3. Prepare fibre optic cable for fibre connectorisation and splicing 

3. Splice together optical fibres 

4. Terminate fibre optic cables by fitting connectors 

5. Test fibre optic links  

Unit 103 - Fibre optic cabling in an external environment 

1. Work safely with optical fibres in an external environment

2. Follow recommended installation procedures

3. Prepare fibre optic cable for fibre connectorisation and splicing 

4. joint fibre optic cables by splicing

5. Terminate fibre optic cables by splicing on pre-terminated pigtails

6. Test fibre optic links 

Unit 104 - Fibre optic cabling in an external environment 

1. Work safely with copper cabling in an internal environment

2. understand basic electrical theory and safety with reference to data communications cabling

3. Install copper communications cabling, following recommended installation procedures in line with current applicable standards

4. Terminate copper communications cabling

5.  Test FTP/UTP and multicore copper links 

FOA

Radwin Wireless is Broadband, Mobility and Backhaul Solutions brand particulary used by Wireless Internet Service Providers, and Telcos

Certified to Install, Commission and Maintain the Radwin 1000/2000 & 5000 System

Stanford - Code In Place

Syllabus Overview

The fundamentals of python programming including: control flow, loops and conditionals, console programs with variables, graphics, lists and dictionaries.

1. Control Flow with Karel

2. The Art of Coding

3. Console Programs

4. Understanding Variables

5. Graphics

6. Lists + Dictionaries