Providing technical support to the European and US market in eXpereince Communication as a Service which incorporates both Unified and Contact Center Communications
8x8 - XCaaS - UCaas/CCaaS
(Previous Position held )
MIT-IDSS Data Science and Machine Learning course completed March 2023
MIT
I am a Portuguese citizen, born in South Africa and raised in Botswana. In 2021, I began a new chapter in Europe, initially moving to Portugal before relocating to the United Kingdom in 2023 in pursuit of new professional opportunities.
I hold a Bachelor of Commerce (BCom) double degree in Marketing and Business Management from Monash University, Australia. During my studies, I developed a strong interest in information and communication technologies, which led me to found a consulting firm focused on technology integration. Through this, I delivered solutions in infrastructure management and deployment for telecommunications operators.
I thrive in dynamic environments that require adaptability and the ability to manage multiple responsibilities. I am highly organised, detail-oriented, and experienced in coordinating complex projects. My strengths lie in analytical thinking, problem-solving, and continuously improving processes to optimise performance.
I am a self-motivated and fast-learning professional with a deep passion for technology and its impact on business and society. I am always seeking opportunities to grow, contribute, and create meaningful value.
My experience spans telecommunications, cloud communications, and public sector technical deployments, with a strong focus on networking, VoIP, and infrastructure.
Provide technical support and troubleshooting for VoIP systems, including SIP signalling, call quality, latency, and network performance
Support and maintain UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) platforms
Diagnose and resolve customer issues across cloud and on-premise environments
Deployed and maintained point-to-point and point-to-multipoint wireless communication systems
Led base station deployment, maintenance and audits, ensuring network uptime and performance
Managed ISP customer premise equipment installations and support, including logistics, procurement, scheduling, and stock control
Delivered and supported VSAT and C-band satellite communication systems
Assisted in deployment of connectivity solutions across fibre, satellite, and cloud environments
Installed and configured advanced emergency warning lighting systems for the Botswana Police Service
Supported technical implementations within the Ministry of Defence and Ministry of Health
Worked on automotive electronics and system integrations
I am deeply driven by digital transformation and emerging technologies. I have hands-on experience in low-code web development and web hosting, using platforms such as Google Sites, WordPress, Webflow, and Vev.
In addition, I am self-taught in HTML, CSS, and Bootstrap, which allows me to customise and enhance web experiences beyond standard templates.
I have also expanded my knowledge in Data Science and Machine Learning through courses with MIT IDSS and DeepLearning.ai, where I developed foundational skills in Python for data analysis and machine learning applications.
I have completed the 8x8 Foundations programme, aligned with the CompTIA A+ framework, where I built a solid foundation in IT systems, troubleshooting, and technical support.
I am currently undertaking the 8x8 Network Certification programme, based on the CompTIA Network+ curriculum, expanding my knowledge in network architecture, security, and performance optimisation.
I am actively working towards achieving both the CompTIA A+ and Network+ certifications as part of my continued professional development in networking and cloud communications.
Learnmore here CompTia Certification
