Competencies

Experiences and Roles 

• Enrollment Processes & Maximizing Efficiency

  1. Implemented Provisional Admission process for current undergrad students, built the full upload and app review process.

  2. New application interview process to assist academic units with faster scheduling and communications

  3. revised in-state residency process for more accurate reviews and quicker turn around

  4. Created multiple audit queries to check for potential errors and proactively 

• Academic Advising

  1. At Tompkins Cortland Community College (TC3) I worked closely with students on degree completion, transfer credits, course scheduling, and program changes. 

  2. Work with students needing ESL courses before starting college. 

  3. Microcredential during my MA offered a concentration in advisement research. 

  4. Partnered with LnUP (Pronounced lineup) for assisting student-athletes with NIL research and financial advisement. 

• CRM implementation and Development

  1. At TC3, full responsibility of implementing Slate CRM while also maintaining other duties. Application, applicant status page, all communications, application review, acceptance letters, student success advising forms, etc. were all built and active within the 6-8 months. 

  2. Train all TC3 employees on how to use the new Slate CRM and ways their office can utilize the new system. 

  3. Maintain UB's slate system and continuously upgrade it. 

  4. Represented UB at Technolution's yearly Slate Summit.

  5. Built UB's application portal for accepted students, faculty dashboards, hundreds of program queries for faculty reporting, and updated letter templates with 6 months of hire. 

• Application Management

  1. Manage program open/close dates in UB and TC3 application. 

  2. Support students facing issues with their application.

  3. Monitor number of unsubmitted applications and where they left off to revise the application on a yearly basis. 

• Recruitment

  1. TC3 Admissions Advisor for majority of Upstate NY counties and also New York City. 

  2. Experience hosting webinars, zoom meetings, large conferences, and events. 

  3. Schedule all travel, lodging, and file reimbursements. 

• Retention

  1. At TC3 I worked to build close relationships with students so I could remain a point of contact past the admissions process. Self implemented semester check ins. 

  2. At UB, providing soft handoffs to the faculty as students are admitted and start courses.

• Marketing and Communications

  1. Built TC3's communication plan and continuously revise messaging. 

  2. Added Event Feedback Forms to UB's marketing to receive more student feedback. 

  3. Monitor outreach metrics. Ex. Sent vs. delivered, clicks, opt outs, and open rate.

• Public Speaking

  1. At TC3 I presented in multiple large scale events such as SUNY Counselor Events and high school college nights.

  2. Frequent presenter for conference's that I attend through NYGAP

  3. Attended College Fairs and visit schools to meet with prospective students.