Password Manager
Issue: Biometric authentication (Face ID/Touch ID) isn’t working.
Ensure biometrics are enabled in iOS Settings > Face ID/Touch ID & Passcode.
Restart the app and re-enable biometric access in the app’s Security settings.
Issue: Passwords aren’t syncing across devices.
Verify iCloud is enabled in iOS Settings > [Your Name] > iCloud.
Check internet connectivity and ensure you’re logged into the same Apple ID on all devices.
2FA Authenticator
Issue: OTP codes aren’t generating.
Confirm the device’s time/date settings are set to automatic (iOS Settings > General > Date & Time).
Re-scan the QR code or manually re-enter the 2FA secret key for the affected account.
Issue: Codes aren’t syncing via iCloud.
Ensure iCloud Keychain is enabled (iOS Settings > [Your Name] > iCloud > Passwords & Keychain).
Identity Guard
Issue: Breach scan results aren’t updating.
Check your internet connection. Scans require online access to query breach databases.
Re-enter the email/credentials and rerun the scan.
Network & Connectivity Tools
Issue: Ping Test shows "Request Timed Out".
Confirm the IP/domain is valid and your device has an active internet connection.
Disable VPN or firewall temporarily to test.
Issue: Bluetooth Scanner isn’t detecting devices.
Ensure Bluetooth is enabled in iOS Control Center.
Restart your device’s Bluetooth and move closer to the target device.
Memory Optimizer
Issue: Photos/videos aren’t deleting or compressing.
Grant "Full Photo Library Access" in iOS Settings > Privacy & Security > Photos > [App Name].
Ensure files aren’t open in other apps during cleanup.
Productivity Boosters
Issue: Smart Translator OCR isn’t accurate.
Clean the camera lens and ensure text is well-lit and in focus.
Manually correct translations via the app’s text editor.
Issue: PDF Converter fails to save files.
Check storage space on your device.
Re-scan the document and avoid moving the camera during capture.
General
Q: Is my data stored on your servers?
No. All data (passwords, scans, files) is encrypted and stored locally on your device.
Q: How does encryption work in the Password Manager?
Passwords are secured with AES-256 encryption, decrypted only on your device using your biometrics or master password.
Security & Privacy
Q: Does the app share my data with third parties?
Never. We adhere to a strict "no data sharing" policy. Even breach scans query databases anonymously.
Q: What should I do if Identity Guard detects a breach?
Immediately change the compromised password using the app’s Password Manager and enable 2FA.
Features
Q: Can I use the 2FA Authenticator with non-supported platforms?
Yes! Manually enter any 2FA secret key via the app’s "Add Account" option.
Q: Does the Smart Translator work offline?
Basic text translation requires internet. Photo OCR translation needs an active connection.
Q: How does Memory Optimizer identify duplicates?
It compares file names, sizes, and checksums to flag identical or near-identical files.
Support
Q: How do I contact customer support?
Visit our Support Page or email supportcyberarmor@icloud.com. Responses are provided within 24–48 hours.