Managing crypto safely starts with choosing the right software wallet. Devices like Coinbase, Robinhood and Karken offer cold storage to protect your Bitcoin, Ethereum, and other digital assets from hacks. But even the best hardware wallets can run into setup, recovery, or firmware issues — that’s where customer service and support become essential.
This guide covers the support resources available for the top crypto hardware wallets and how to get help if you face problems.
Help Center (Online Support)
The primary way Coinbase handles support is through its official Help Center on the website or mobile app. You search for help topics and then choose your issue to see relevant steps and contact options.
Live Chat
Logged-in users can use Live Chat through the Coinbase Help Center. You go to “Get Support” and select Live chat to connect with an agent. Availability can vary by region and time.
Request a Callback
Some regions allow you to request a call from Coinbase support after signing in and selecting your issue.
Email Support
If you can’t sign in or have problems with your account access (like lost email, password, or 2-step verification), Coinbase lets you submit support requests through the Help Center which are answered by email.
Social Media
Coinbase has official support accounts on Twitter/X (e.g., @CoinbaseSupport) that you can message — but only use verified handles and never share passwords publicly.
Coinbase does not widely promote traditional phone support for general issues.
They may offer a callback option after you select an issue in the Help Center, but direct outgoing calls from support are generally not made.
Beware: scammers often claim to be Coinbase support and may use fake phone numbers — Coinbase warns they do not make outgoing support calls and to always use official channels.
Only use the official Coinbase Help Center and verified social accounts for support — many scam numbers and emails circulate online.
Never share passwords, 2FA codes, or private keys with anyone claiming to be support.
Some users report long waits or difficulties reaching a live agent, especially if they cannot sign into their account. Officially your best chance to reach real support is through the integrated Help Center chat or support request form.
Common Coinbase Issues Solved by Support:
Here are the common Coinbase issues that Customer Support helps resolve, explained clearly in points:
Account access problems
Help with login issues, forgotten passwords, locked accounts, or lost access to 2-step verification.
Identity verification (KYC) issues
Support assists when ID verification fails, is delayed, or needs to be resubmitted.
Transaction problems
Issues such as pending, delayed, failed, or stuck crypto transactions.
Payment method errors
Problems adding, verifying, or using bank accounts, debit cards, or PayPal.
Deposit and withdrawal issues
Missing deposits, delayed withdrawals, or limits on transfers.
Account restrictions or suspensions
Explanation and review of accounts temporarily restricted due to security or compliance checks.
Unauthorized activity or security concerns
Help with suspected hacking, unauthorized transactions, or securing the account.
Fees and pricing questions
Clarification on trading fees, conversion fees, or unexpected charges.
Staking and rewards issues
Problems related to staking, earning rewards, or missing payouts.
Coinbase Wallet support
Assistance with connecting Coinbase Wallet, recovery steps, and transaction visibility.
Robinhood provides customer support to help users with issues related to investing, accounts, payments, crypto, and more. Most support is accessed through the Robinhood app or website Help Center.
1. In-App & Online Support (Preferred Method)
Open the Robinhood app or website.
Go to Help or Account → Robinhood Support.
Choose Contact Us, then select your issue and preferred contact option.
2. Live Chat Support
Robinhood offers live chat support, often available 24/7 through the app or web Help Center.
You can chat with a support agent about your issue in real time.
3. Phone Callback Support
You can request a callback through the app or website. Robinhood will call you when an agent is available.
This is helpful for more complex issues.
4. Support History
You can view your past support chats in the app or website under “Your support chats.”
Robinhood doesn’t publish a general inbound toll-free number you can call directly for all issues — phone support is primarily via callback requests from inside the app.
For specific product lines (e.g., Robinhood Crypto, Spending, Cash Card), there may be dedicated phone contacts provided in support tools.
Beware of contacting unofficial phone numbers found online — many are not official and could be scams. Always use the in-app Help Center to request support.
Live chat: Typically available 24/7.
Phone callbacks: Generally available daily but may depend on the issue type or region.
✅ Always use the official Robinhood app or website Help Center to start any support request.
✅ Don’t share sensitive account info publicly or with unofficial contacts.
✅ For urgent issues (like security or locked accounts), request a callback or use in-app chat for faster help.
Common Robinhood Issues Solved by Support:
Here are the common Robinhood issues that Customer Support helps resolve, listed clearly in points:
Account access problems
Help with login issues, forgotten passwords, locked or restricted accounts, and two-factor authentication problems.
Identity verification (KYC) issues
Support assists with ID verification failures, document re-submission, or delayed verification.
Deposit and withdrawal issues
Problems with bank transfers, failed deposits, pending withdrawals, or missing funds.
Trading issues
Errors when placing buy or sell orders, pending or canceled trades, and order execution questions.
Account restrictions and compliance holds
Explanation and review of trading restrictions, margin calls, or regulatory holds on accounts.
Crypto trading issues
Support for cryptocurrency buy/sell problems, transfer delays, or unavailable tokens.
Options trading problems
Help with options approval, order execution, assignment, or expiration questions.
Cash Card and Spending account issues
Assistance with Robinhood Cash Card, declined transactions, or ATM withdrawal problems.
Fees, pricing, and statements
Clarification of fees, price differences, account statements, and tax documents.
Security and unauthorized activity
Help with suspected fraud, unauthorized trades, or securing the account after suspicious activity.
1. Help Center & Self-Service Articles
Kraken’s Support Center has guides, tutorials, and FAQs that help solve many common issues on your own.
2. Live Chat Support (24/7)
You can chat with Kraken support agents around the clock directly via the Kraken website or app. This is often the fastest way to get help, especially for active account issues.
3. In-App Support Features
If you use the Kraken mobile app, go to Support in the app menu — you’ll see options to start a chat or (in certain situations) request voice support.
4. Email Support
Kraken accepts emailed requests or ticket submissions through the Help Center form for less urgent questions, often with a response within 24–48 hours.
5. Voice Support (Limited & In-App)
Kraken sometimes offers voice support via the mobile app for specific account issues, but it’s not a general publicly listed phone support number. Always initiate contact through official channels to avoid scams.
6. Social Media (Updates & Help Tips)
Kraken’s official social accounts (like Twitter/X) can provide announcements and sometimes help pointers — but don’t share personal account info publicly.
Kraken does not widely publish a general phone number for support; unsolicited calls claiming to be Kraken support are often scams. Always start support from Kraken’s official Help Center or app.
Support staff will never ask for your password, 2FA codes, private keys, or seed phrases.
Kraken’s support team is available 24/7 by live chat and Help Center messaging.
Email responses may take longer depending on volume and complexity.
Common Kraken Issues Solved by Support:
Here are the common Kraken issues that Customer Support helps resolve, listed in clear points:
Account access problems
Assistance with login issues, forgotten passwords, locked accounts, or two-factor authentication (2FA) problems.
Identity verification (KYC) issues
Help when verification is delayed, documents are rejected, or additional info is needed.
Deposits and withdrawals
Support for missing deposits, delayed transactions, withdrawal errors, or blockchain confirmations.
Trading issues
Help with placing orders, order execution problems, cancellation issues, or pricing discrepancies.
Account holds and restrictions
Guidance on why an account is restricted, placed on hold for compliance, or temporarily frozen.
Security concerns and unauthorized activity
Assistance with suspected fraud, unauthorized access, or security alerts on the account.
Fee and billing questions
Clarification of trading fees, conversion charges, or unexpected account costs.
Funding method problems
Issues with linking bank accounts, card payments, or transfer limits.
Kraken Pro / advanced trading platform help
Support for features, interface issues, or advanced order types.
API and developer issues
Help resolving API connection problems, integration errors, or rate limit questions.