This online  course is designed to provide learners with the necessary knowledge and skills to deliver excellent customer service. Participants will learn how to communicate effectively, resolve customer complaints, and create a positive customer experience.

• By the end of the training, the CSR will be able to discuss the importance of providing outstanding customer service.

• By the end of the training, the CSR Communicate effectively with customers using verbal and non-verbal communication.

• By the end of the training, the CSR will develop problem-solving skills to resolve customer complaints..

•  By the end of the training, the CSR  will demonstrate active listening.

• By the end of the training, CSR will be able to create a positive customer experience that leads to customer loyalty.

• The course consists of four lessons

• Students are able to access the course 24/7

• The course is considered passed when students have correctly identified the correct customer service behaviors in three case studies with a total score of 70% and above.

A computer, tablet, or mobile phone that has access to the internet