How many curbside pickups do I receive and how often will they occur?
There are two packages available. They consist of 3 or 4 pickups. This is chosen at the time of registration. The actual dates for your District are posted HERE. They occur every two weeks.
When will my street be serviced?
Each District or Neighborhood will be provided a service window. For instance, District 1 may be assigned Monday-Tuesday, District 2 – Wednesday, etc. This will be sent via Email and posted on our website. All service windows are subject to change due to weather.
If my District or Street is assigned a service window of Tuesday, Wednesday or later, can I wait until those days to prepare my leaves at the curb?
NO. The contractor may re-route crews due to weather or progress. There is a possibility they can reach your area ahead of the service window. The crews will NOT return if your leaves are not at the curb.
What should I do if my street was serviced but they missed my home?
Fill out the form HERE. We will contact the contractor and respond to you as soon as possible.
What should I do with my trash and recycle bin if my District is serviced on the same day?
We prefer you place the trash and recycle bins away from the leaf piles. This will streamline leaf removal.
How do I know which District I’m in?
Districts and associated Roadways are listed HERE
How will I know if there is a change in service windows due to weather or other unforeseen issues?
This information will be distributed via email, posted on our website and on Facebook.
Where do I place my leaves?
Leaves must be prepared in area between the sidewalk and the curb. DO NOT place piles in the street, close to or on top of street drains.
What can I do to prevent my curbside leaves from blowing due to high wind?
We recommend covering the piles with tarp or plastic. The crews will remove the covering and place it in your front yard.
What happens if there is bad weather the weekend prior to a pickup or during the week of a pickup?
See the section ‘Weather Contingencies’ listed HERE
Can I sign up for the optional fourth pickup at a later time?
NO. The choice must me made at the time of registration.
I have a corner lot. Is this a problem and can I put leaves on both street curbs?
Corner lots are not an issue. Yes, you can place the leaves on both street curbs.
My home is on a flag lot without any curb space. Can I participate?
Yes, however there are some steps to take before registering. This is listed under “Special Instructions for Flag Lot Owners” HERE