The most successful digital inclusion projects are implemented by cooperation with community partners.  

Digital inclusion work that stops at the distribution of free or low-cost devices and vouchers for free or low-cost household broadband connections does not work very well.  Broadband adoption rates are low.   Those who have been the victims of information redlining are justifiably wary of gifts from strangers.  Trusted community figures, sensitive to the lived experience of the area, are necessary to achieve true inclusion via one-on-one and long-term mentorship.  Libraries and government agencies that want to provide devices, connections, and skills are only effective when they work with partners and anchor work in their partners’ specific knowledge of community need.