Privacy Policy

Last updated: March 16, 2026

This Privacy Policy explains how we collect, use, store, and disclose information when you use the Crescendo mobile application (the “Service”). It also outlines your privacy rights and how your information is protected.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Application refers to Crescendo, the mobile software application provided by the Company.

Company, We, Us, or Our refers to Crescendo.

Country refers to: Bangladesh

Device means any device capable of accessing the Service, such as a computer, smartphone, or tablet.

Personal Data refers to any information relating to an identified or identifiable individual.

Service refers to the Application.

Service Provider means any third-party company or individual that processes data on behalf of the Company in order to support or improve the Service.

Usage Data refers to information collected automatically when using the Service.

You means the individual using the Service or the legal entity on whose behalf such individual is accessing the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using the Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.

Usage Data

Usage Data is collected automatically when you use the Service.

This may include information such as:

• IP address
  
  

• Device type and operating system
  
  

• Browser type and version
  
  

• App pages or features visited
  
  

• Date and time of usage
  
  

• Duration of interactions
  
  

• Device identifiers and diagnostic data
  
  

When accessing the Service through a mobile device, we may also collect:

• Mobile device type
  
  

• Unique device ID
  
  

• Mobile IP address
  
  

• Mobile operating system
  
  

• App usage diagnostics
  
  

This information helps us understand how the Service is used and allows us to improve the overall experience.

How We Use Your Information

We may use collected data for the following purposes:

Providing and maintaining the Service
To operate the application and monitor its performance.

Account management
To manage user accounts and provide access to certain features.

Service communication
To contact users regarding updates, notifications, or service-related information.

Product improvement
To analyze usage patterns and improve app functionality, stability, and performance.

Marketing and promotions
To provide news, updates, or promotional information about services similar to those you have used, unless you opt out.

Business operations
To support business transfers such as mergers, acquisitions, or asset transfers.

Legal compliance and security
To protect our rights, prevent fraud, and comply with applicable laws.

Sharing of Personal Data

We may share your information in the following circumstances:

Service Providers
We may share data with trusted third-party partners who help operate, maintain, and analyze the Service.

Business Transfers
If the Company is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Affiliates
We may share information with affiliated entities that operate under the same privacy commitments.

Business Partners
In some cases, we may share limited information with partners who provide services or promotions related to the Service.

With Your Consent
Your information may be shared for other purposes when you explicitly consent.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of data and legal requirements.

Examples include:

Account information
Retained for the duration of the account relationship and up to 24 months after account closure.

Usage analytics
App usage statistics may be retained for up to 24 months to help improve service quality.

Server logs
Technical logs such as IP addresses and access records may be stored for up to 24 months for security and troubleshooting purposes.

Where possible, we reduce data identifiability by deleting, aggregating, or anonymizing information once it is no longer needed.

International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. Data protection laws in these locations may differ from those in your jurisdiction.

We take reasonable steps to ensure that appropriate safeguards are in place to protect your information during such transfers.

Your Rights

You may have the right to:

• Access your personal information
  
  

• Correct inaccurate data
  
  

• Request deletion of your data
  
  

• Restrict or object to certain data processing activities
  
  

If you have an account, you may update or manage your information through the application settings. You may also contact us directly to request data access or deletion.

Security of Your Data

We implement reasonable technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction.

However, please note that no internet transmission or electronic storage method can be guaranteed to be completely secure.

Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect Personal Data from children under this age.

If we become aware that such information has been collected without appropriate parental consent, we will take steps to delete it.

Parents or guardians who believe their child has provided personal information may contact us for assistance.

Third-Party Links

The Service may contain links to external websites or services that are not operated by us.

We are not responsible for the content or privacy practices of those third-party websites and recommend reviewing their privacy policies separately.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the application or on the relevant page where this policy is available.

The “Last updated” date will be revised whenever modifications are made.

Users are encouraged to review this Privacy Policy regularly.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Email:
knapikmatylda@gmail.com