I am a results-driven leader with a proven track record of driving significant EBITDA growth and transforming client relationships into long-term strategic partnerships. With deep expertise in digital transformation, stakeholder management, and securing high-value contracts, I excel in optimizing operations, exceeding revenue targets, and engaging effectively at the C-suite level. My skill set includes P&L management, strategic planning, change management, brand advocacy, and global leadership, supported by strong executive communication. I’m highly adept at client relationship management and contract negotiation, always focused on delivering exceptional results while building sustainable, high-value partnerships. My commitment to driving growth and creating lasting value is the foundation of my professional approach.
Craig Horton
Amsterdam Netherlands | +31 619 280 270 | craigmds1@gmail.com
EXPERIENCE
RVP, CLIENT PARTNER EMEA NORTH | 01/2022 - 01/2024
Salesforce B.V - Amsterdam, Netherlands
Pioneered the Client Partner role for EMEA North in Professional Services.
Developed and executed a transformational CEO plan within six months.
Drove $300M EBITDA growth over three years, improving NPS, and cutting $25M in annual costs.
Transformed IT-focused client relationships into strategic business partnerships in three months.
Built trusted advisor relationships with C-level executives across multiple organisations.
GLOBAL VICE-PRESIDENT | 01/2019 - 01/2022
Atos B.V - Amsterdam, Netherlands
Led a €50M healthcare account, exceeding revenue targets by 15%, and improving operational efficiency by 35%.
Secured high-value contracts, including the first €1M HealthSuite platform and a €5M global airport deal.
Spearheaded the winning pitch for the world's first all-language information kiosk.
Increased operating margins by 14%, driving an €8.6M improvement through optimized staffing and automation.
Built growth-focused teams and executed strategic go-to-market plans to drive revenue and market expansion.
GLOBAL SERVICES EXECUTIVE | 01/2017 - 01/2019
Microsoft B.V. - Amsterdam, Netherlands
Partnered with C-suite executives to drive 10% revenue growth through digital transformation.
Secured a €750K global services contract, increasing Microsoft's share of wallet by 150%.
Added €1.2M in annual revenue through strategic service expansion.
Strengthened client relationships by aligning services with strategic goals, driving long-term business growth, and
maximizing overall value.
ASSOCIATE DIRECTOR TECHNOLOGY PRD GALLIA | 01/2016 - 01/2017
Accenture B.V. - Amsterdam, Netherlands
Led client engagements in application services, outsourcing, and technology sales, aligning solutions with business
objectives.
Secured a €3M services contract, expanding Accenture's presence in a key account.
Developed a Business Value Framework for Financial Services, driving C-suite engagement, and new opportunities.
GLOBAL ACCOUNT MANAGER - PHILIPS ACCOUNT | 01/2006 - 01/2016
Hewlett Packard Enterprise - Amsterdam, Netherlands
Spearheaded sales growth for the Enterprise Group and OneHP, securing an $8M software contract, and achieving
Strategic Supplier status.
Designed and executed a go-to-market strategy with the EVP for IoT and Cloud, driving new projects like HANA-as a -service, and maximizing SOW value.
Saïd Business School, University of Oxford
Oxford Executive Leadership Programme, 05/2024
