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Creating an I.T. Ticket
Creating an I.T. Ticket
As of March 2024, the CQSB IT Department has set up a new portal which will allow teachers to create new tickets, consult all their active tickets, see their progress, add follow-ups. To access this new ticketing procedure, you will need to log-into Office 365 and look for the C2 tile in the waffle in the top left corner. You can also continue using this URL: https://help.cqsb.qc.ca
Please follow the complete procedure below to create a new entry.
How to Create a Ticket Using the NEW procedure within Office 365.
How to Create a Ticket Using the NEW procedure within Office 365.
C2ITSM Guide utilisateur Francais.docxC2ITSM User Guide English.docxNeed extra live support? Book an appointment with a tech now!
Need extra live support? Book an appointment with a tech now!
Another new system is being introduced by the CQSB IT department:Â an appointment booking system for remote assistance. It will be possible, after creating a ticket (see procedure above), to go to https://booking-it.cqsb.qc.ca/, complete a short form and make an appointment with one of the technicians available. An email and a calendar invitation will then be sent to you to confirm your appointment. It's super easy and convenient!
Find out more information below:
How to Book an Appointment with IT through Microsoft Booking!
How to Book an Appointment with IT through Microsoft Booking!
How to Book with Booking.pdfProcedure to Follow for Encryption of Emails
Procedure to Follow for Encryption of Emails
Did you now that you can encrypt your emails sent through your CQSB email address? This is a useful tool to use if you have emails with sensitive or private information to send through your work email.
Find out more information below:
Chiffrement courriel - Email Encryption.pdfPage updated
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