MPA Course Outline

MASTER PERSONAL ASSISTANT -MPA^TM

Course Outline

Day 1

Module 1 – The Connection Economy and the assistant’s role in it

Module 2 – Top Skills for 2020

Module 4 – Collaboration and Mentorship

Module 5 – Innovation and Problem solving strategies (PRACTICAL)

Module 6 – Organisational culture and the value you can add

Day 2

Module 7 – Brain Basics

Module 8 – Building Confidence

Module 9 – Effective Presentation skills (PRACTICAL)

Module 10 – Consistency and Accountability

Module 11 – Resilience, Ethics and discretion

Day 3

Module 12 – Change Management

Module 13 – PR for the modern assistant

Module 14 – Business continuity for Pas

Module 15 – Advance Social Media Concepts for PA’s and current trends (PRACTICAL)

Day 4:

Electronic Records Management for PA roles (PRACTICAL)

· RM (Records Management) terminology

· The life cycle of records

· Sources of records and appropriate capture mechanisms

· Concepts of classification and dimensional approaches for business needs

· Current meta data standards and guidelines

· Search and retrieval

· Different levels of access control and permissions

· Retention and disposal

· Digital preservation techniques

· Migration

· How to sort filing if you have fallen behind/system does not work

· Electronic Records Management administration and audit

· Discovery, disclosure, and related issues - Confidentiality in document management

Day 5

Motivational slot

Exam

Lunch