Support Privacy Policy

Effective Date: April 20, 2025

This Privacy Policy describes how your personal information is collected and used when you contact me for support regarding the "Countdown Timer Pro" macOS application via the contact form on this website.

This policy applies only to the information collected through the support contact form on this website and not to the "Countdown Timer Pro" macOS application itself, which operates under its own privacy policy and does not collect personal data.

1. Information I Collect

When you submit a support request using the contact form, I collect the following information you voluntarily provide:

• Name: To address you personally.

• Email Address: To respond to your support request or inquiry.

• Subject: To categorize your request (e.g., Feature request, Technical issue, Other).

• Description: The details of your support request or message.

2. How I Use Your Information

I use the information collected solely for the following purposes:

• To respond to your support requests, questions, or feedback regarding Countdown Timer Pro.

• To troubleshoot technical issues you report.

• To consider feature requests you submit.

• To communicate with you regarding your specific inquiry.

I will not use your contact information for marketing purposes or any other purpose not directly related to your support request without your explicit consent.

3. Data Storage and Processing

The information you submit via the contact form is processed and stored using Google Forms, a service provided by Google. Your data is stored within the Google account associated with this support service. I access this information through Google's services solely to provide you with support. Please refer to Google's Privacy Policy for information on how Google handles data within its services.

4. Data Retention

I retain the personal information collected through the support form only for as long as necessary to resolve your support inquiry or as required for my record-keeping related to app development (e.g., tracking bug reports or feature requests).

5. Your Rights

You have the right to request access to the personal information I hold about you that was submitted via the contact form. You may also request that I correct or delete this personal information. Please contact me using the details below to make such requests.

6. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Me

If you have any questions about this Support Website Privacy Policy, please contact me at:

countdown.timer.pro.app@gmail.com