Business Context

Their corporate teams required a more consistent onboarding experience for newly promoted managers across regions.

Challenge

New managers were stepping into roles without a structured leadership transition framework, leading to inconsistent performance expectations and ramp-up timelines.

Strategy & Design

Designed a blended onboarding framework combining:

• Leadership mindset modules
  
  

• Operational capability training
  
  

• Peer discussion labs
  
  

• Scenario-based simulations
  
  

• Digital toolkits for ongoing support
  
  

Integrated principles from change management and adult learning theory to support role transition and psychological readiness.

Scale & Delivery

Delivered across multi-regional retail and corporate environments through:

• Facilitated virtual workshops
  
  

• Digital learning modules
  
  

• Manager toolkits and performance guides
  
  

Impact

• Improved manager confidence and clarity during first 90 days
  
  

• Standardized leadership expectations across regions
  
  

• Reduced variability in onboarding experience

• Increased manager confidence and role readiness by 23% year-over-year, based on post-program evaluation survey data compared to the prior fiscal cycle.
  
  

My Role

Led instructional design, stakeholder alignment, facilitation strategy, and implementation planning in partnership with HR and business leaders.

Business Context

Enterprise-wide onboarding required modernization to align culture, brand, and performance expectations globally.

Challenge

Inconsistent onboarding experiences across geographies limited alignment to enterprise culture and leadership principles.

Strategy & Design

Built scalable onboarding ecosystem including:

• Culture immersion modules
  
  

• Enterprise strategy alignment content
  
  

• Interactive digital experiences
  
  

• LMS integration and governance
  
  

• Performance-based learning milestones
  
  

Scale & Delivery

• Deployed globally across multiple regions
  
  

• Integrated into enterprise LMS ecosystem
  
  

• Supported retail and corporate audiences
  
  

Impact

• Strengthened cultural alignment across regions
  
  

• Improved clarity around performance expectations
  
  

• Increased engagement with digital onboarding assets
  
  

My Role

Partnered with cross-functional stakeholders to design and scale onboarding architecture. Supported digital content migration and LMS governance strategy.

Business Context

They required onboarding aligned to brand identity while remaining integrated with parent company's enterprise systems.

Challenge

Balancing brand autonomy with enterprise alignment.

Strategy & Design

Designed onboarding experience that:

• Reinforced their culture and identity
  
  

• Integrated enterprise compliance and capability expectations
  
  

• Leveraged blended learning strategy (VILT + digital modules)
  
  

Scale & Delivery

Implemented across their global teams within enterprise LMS infrastructure.

Impact

• Strengthened brand alignment
  
  

• Improved onboarding consistency
  
  

• Reduced dependency on ad hoc onboarding processes

• Increased employee willingness to recommend the brand and engagement with brand identity by 32%, as measured by post-program Qualtrics evaluation data
  
  

My Role

Led program design and collaborated with brand leadership to align onboarding to both identity and enterprise standards.

Business Context

High-performing managers needed structured development to prepare for expanded leadership scope.

Challenge

Leadership growth was occurring organically without clear competency mapping or succession alignment.

Strategy & Design

Developed leadership development journey including:

• Competency-based learning pathways
  
  

• Feedback integration
  
  

• Coaching modules
  
  

• Behavioral reinforcement activities
  
  

• Leadership labs and discussion cohorts
  
  

Scale & Delivery

Facilitated sessions across retail and corporate leaders. Designed digital reinforcement components for sustained behavior change.

Impact

• Increased leadership readiness
  
  

• Clarified expectations for advancement
  
  

• Strengthened succession pipeline conversations
  
  

My Role

Designed leadership pathway, facilitated workshops, and aligned development to enterprise capability models.

Business Context

During a period of organizational change and uncertainty, managers required clarity around internal growth and career mobility.

Challenge

Low engagement due to layoffs and uncertainty. Leaders were distracted and concerned about stability.

Strategy & Design

Shifted facilitation approach mid-session to:

• Acknowledge uncertainty directly
  
  

• Create psychological safety
  
  

• Reframe career growth around transferable capabilities
  
  

• Facilitate open discussion and reflection
  
  

Built lab-based career development sessions centered on growth mindset and skill portability.

Scale & Delivery

Delivered virtually to enterprise managers in 90-minute facilitated labs.

Impact

• Increased engagement after reframing session
  
  

• Improved perception of career mobility
  
  

• Reinforced focus on capability development vs. role title
  
  

My Role

Facilitated session, adjusted strategy in real time, reframed messaging, and aligned learning to organizational climate needs.

Business Context

Leaders required stronger feedback capability to improve team performance and accountability.

Challenge

Feedback was inconsistent and often avoided, limiting performance growth and team clarity.

Strategy & Design

Developed practical feedback framework incorporating:

• Behavioral clarity models
  
  

• Coaching conversation structures
  
  

• Role-play simulations
  
  

• Real-world application exercises
  
  

• Reinforcement job aids
  
  

Scale & Delivery

Delivered via blended approach:

• Live facilitation
  
  

• Digital modules
  
  

• Manager reinforcement guides
  
  

Impact

• Increased leader confidence in feedback conversations
  
  

• Improved accountability culture
  
  

• Strengthened performance dialogue consistency
  
  

My Role

Designed content, facilitated sessions, aligned framework to leadership competency model.