Copy and paste this onto your website to give users a clear path for help:
We’re here to help you stay productive.
Common FAQs
Q: Does CopyVault save my passwords? A: CopyVault saves all text copied to your clipboard. However, since all data is stored locally on your device, no one—not even the CopyVault team—can see your data. We recommend using the "Delete" icon for sensitive clips.
Q: The extension isn't capturing my clips. What do I do? A: Sometimes Chrome pauses background services to save battery. Try clicking the extension icon once to "wake it up," or ensure you have granted the "Clipboard" permission in Chrome settings.
Q: How do I change the Alt+V shortcut? A: Paste chrome://extensions/shortcuts into your browser address bar to customize your CopyVault hotkeys.
Report a Bug or Feature Request
Found a bug? Have an idea for a new feature? We are actively developing CopyVault and love user feedback.
GitHub: [Link to your GitHub Repo Issues]
Email: support@yourdomain.com
To rank at the top, you need to handle support directly in the Chrome Web Store Reviews section:
Respond to EVERY Review: Even a simple "Thanks for using CopyVault!" helps.
Turn 1-Star into 5-Star: If someone complains about a bug, reply immediately: "Hi! We've just pushed version 1.0.1 to fix this exact issue. Could you try updating and let us know if it works for you?"
Keyword-Rich Replies: When replying, use your keywords.
User: "Great app."
You: "Glad you're enjoying the clipboard history manager! We're working on making it the fastest copy-paste tool on the store."
Google will ask why you need your permissions. Use this exact text for the fastest approval:
Support/Privacy Justification:
Storage: Required to save clipboard history locally so users can access snippets later.
ClipboardRead: Essential for the core functionality of automatically capturing copy events.
Offscreen: Required in Manifest V3 to ensure reliable clipboard access when the background service worker is idle.
Scripting: Used only to allow the user to "paste back" their saved snippets into the active tab with one click.