Contact the appointed Nexus 360 administrator within your company.

Compumedics creates a personalised Nexus360 server for each company to manage internally. Each company will appoint administrators to control and maintain the input of data such as, user accounts, patient data, password resets, device data, etc.

The QR code is required to begin a study on the Somfit mobile app. The patient scans the QR code with the mobile device being used for the study. Each QR code is unique to the patient’s appointment and links the patient appointment with the devices assigned.

The QR code is patient-specific and is generated from the Nexus 360 Patient Management system when an appointment for the study is created and the Somfit Pro device serial numbers are allocated.

You will need the patient appointment information and Somfit and/or Respifit serial number(s).

Check that you have correctly recorded the serial number or the device has not been allocated to another patient at that site, then contact Administrator to reallocate/add the device.

The URN is a unique patient identifier that your company uses when adding patients to Nexus 360. Each URN is different for every patient. Compumedics does not decide what URN is used. When your company sets up Nexus 360, your system administrators or management will determine what identifier/s to use for your patients’ URN. 

Remember to include time that the device is out of action for cleaning, charging etc. Appointment slot should be set to end when the device is returned. 

Internet is required to access the Nexus 360 browser. 

Solution: Ensure the correct username and password are being used. Reset the password if necessary. If your account has been disabled or you require assistance with logging in, contact your management team or specified member of staff within the company the server is dedicated to. 

Ensure the correct URL is being used. For example: https://companyname.nexus360.cloud

Solution: Check the internet connection. Ensure the device is properly connected to a stable internet connection, and there are no data limitations/ restrictions. Refer to the Somfit mobile app troubleshooting for more app related guidance. 

For studies stuck on the mobile device, please see the Somfit mobile app troubleshooting section.

Multiple study data packets are present in Nexus 360: This can occur due to patients starting and ending the study which results in multiple study data uploads. This shouldn't have any effect and the study with the largest data packet should be the study you report on. Contact your management or head of QA review, if you require study data to be merged.

Solution: Check the internet connection. Ensure there is enough storage space for the update. Disable any firewall or antivirus that might be blocking the update. Try updating again.

Solution: Check if the correct data and parameters are selected for the report. Ensure there are no server or connectivity issues. If the problem persists, restart the software and try again.

Solution: Restart the software. Clear cache if applicable. If the problem persists, go to your Nexus 360 profile. Select the Edit Profile option from the drop down. Select User Settings and reset the applicable/ affected dashboards or grids.

Solution: Check user permissions and roles. Ensure the user has the necessary access rights. Contact the system administrator if changes to permissions are needed.