French version of this page: Support
CONTACT
studio.muuy@gmail.com. We usually answer within 48 hours. If you are reporting a problem, a screenshot helps more than anything.
YOUR SUBSCRIPTION
Colosse is a subscription, with a 7-day free trial. You choose annual or monthly at the start, and each plan charges what its card states.
To cancel: iPhone Settings, then your name, then Subscriptions, then Colosse. Cancelling before the end of the trial costs nothing.
Colosse cannot cancel or refund on your behalf: Apple handles all billing. Refunds are requested at reportaproblem.apple.com.
To restore: if you change phone or reinstall the app, open it and tap "Restore my purchases" on the subscription screen.
COMMON QUESTIONS
My colosse is shrinking.
That is the app working. A missed day lowers your form, and it shows on the body. Take your intake again and it grows back.
Will my progress follow me to a new phone?
Your data lives on the device, with no account behind it. A full iPhone backup (iCloud or Finder) carries it across; a fresh install on a new phone starts from zero.
Where are the reminders?
Settings, then REMINDERS. Three a day, and you set the times.
How do I delete my photos?
Settings, then YOUR PHOTOS, then "Erase all my photos". Two taps, and nothing else is touched.
How do I start over?
Settings, then START OVER, then "Erase everything". Two taps. This erases your profile, your history and your photos, and it cannot be undone.
PRIVACY
Colosse has no account and no server. Everything stays on your phone. The full policy is here: [lien vers Privacy policy]