You must follow the Chain Of Command (CoC) at all times, this means before you ping the highest on you work your way up rank by rank to get your question answered.
FBI Chain Of Command.
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FBI Director
FBI Deputy Director
FBI Asst. Director
FBI Executive Director
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FBI Chief of Staff
FBI Unit Chief
FBI Chief Analyst
FBI Secretary
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FBI Agent in Charge
FBI Asst. Agent in Charge
FBI Supervisory Special Agent
FBI Senior Special Agent
FBI Special Agent
FBI Senior Agent
FBI Experience Agent
FBI Agent II
FBI Agent
FBI Junior Agent
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FBI Agent in Training