Privacy Policy

ClueUp Privacy Policy

Effective Date: June 28, 2025

Welcome to ClueUp – your AI-powered academic assistant. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

By using ClueUp, you agree to the practices described below.

1. 🔍 Information We Collect

a. Personal Information

We collect basic information to create and manage your account:

• Full name
  
  

• Email address
  
  

• User type (Free or Premium)
  
  

• Profile photo (if provided)
  
  

b. Document Content

When you upload a document, we temporarily access the file to:

• Analyze the content using AI
  
  

• Provide feedback based on your marking criteria
  
  

Note: Your documents are not shared with third parties and are only stored temporarily unless saved in your history.

c. Device Information

For performance, security, and user insights, we collect:

• Device ID
  
  

• Device type (e.g., Android, iOS)
  
  

• Operating System & version
  
  

• App version
  
  

• Language preferences
  
  

• IP address (for diagnostics only)
  
  

d. Usage Data

We track limited usage behavior, including:

• Frequency of document uploads
  
  

• Access to AI assistant
  
  

• Features used (e.g., history, chat)
  
  

• Subscription status and type
  
  

2. 🧠 How We Use Your Information

We use your data to:

• Provide real-time document feedback and suggestions
  
  

• Manage your document upload limits (Free vs. Premium)
  
  

• Deliver a personalized experience
  
  

• Secure and optimize app performance
  
  

• Respond to your inquiries or requests
  
  

• Notify you about app updates, improvements, or policy changes
  
  

3. 🔐 How We Protect Your Information

We take the security of your data seriously by using:

• End-to-end encryption
  
  

• Secure Firebase storage
  
  

• Access control and authentication mechanisms
  
  

• Regular security updates and monitoring
  
  

We do not sell or rent your personal data to any third parties.

4. 🤝 Data Sharing and Third-Party Services

We do not share your personal or document data unless necessary to provide our core services. Third-party services we use:

• Firebase (authentication, database, analytics)
  
  

• Payment Gateways (for subscription processing)
  
  

• AI Processing Services (to analyze document content)
  
  

All third parties follow strict security and privacy standards.

5. 📦 Data Retention

• Uploaded documents are stored temporarily during analysis.
  
  

• Documents saved to your history will remain until manually deleted.
  
  

• You can clear all personal data anytime via app settings or by contacting us.
  
  

6. ⚙️ Your Privacy Rights

As a user, you have the right to:

• View or update your profile information
  
  

• Delete uploaded documents
  
  

• Cancel your account
  
  

• Request a complete deletion of your data
  
  

• Opt out of email or app notifications
  
  

7. 📱 Children's Privacy

ClueUp is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

8. 📝 Changes to This Policy

We may update this policy from time to time. When we do, we’ll notify you through the app or via email. Continued use of ClueUp means you agree to the revised terms.

9. 📬 Contact Us

If you have questions or need help with your data or privacy:

Email: contact@octomod.com

✅ Your Consent

By using ClueUp, you consent to this Privacy Policy and agree to the collection and use of your data as outlined.