Guidelines

Appointment Process:

Step 1. Schedule: Please schedule your appointment 48 hours in advance on the platform.

Step 2. Fill out the Appointment Form: Provide basic information and clearly describe your inquiry.

Step 3. Confirmation Email: Within 24 hours, you will receive a confirmation email from our team, confirming the time/location/consultation topic.

Notes:

1. Please wait for confirmation from our team. Submitting the form does not guarantee an appointment.

2. When there is schedule clash to your appointment, we will ask you to reschedule the session.

Consultation Day Protocol:

1. Please arrive 5 minutes early at the Language Center. For online consultations, please log in 5 minutes early.

2. First 5 minutes: Introduction and clarification of needs/goals for the consultation.

3. 30 -40 minute consultation.

4. Final 5 minutes: Fill out attendance/feedback forms and schedule the next consultation.

5. For online consultations, we encourage you to use your camera to allow the tutor to assess your learning situation.

6. Note: Please arrive on time for your appointment. If you are more than 10 minutes late, we will cancel the appointment.

Please check the following before entering the consultation session:

✔️ I have confirmed the time/location/consultation method with the team via email.

✔️ I have prepared all necessary materials for the consultation.

✔️(Online) My computer's headset, microphone, and camera are functioning properly, and there are no technical issues.

✔️ (Online) Internet connection is stable.

✔️ (Online) The environment is conducive to learning, with no distractions or interruptions.