Privacy Policy

This Privacy Policy explains how Cleveland Pro Painters (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when you contact us, request a quote, or use our website and related services. By using our services or visiting our website, you agree to the practices described in this Policy.

This Policy applies to information collected online through our website and by phone, email, or in person when you interact with Cleveland Pro Painters.

Information We Collect

We collect information in two main ways: information you choose to provide and information collected automatically when you use our website.

Information You Provide Directly

You may provide personal information to us when you:

Request a quote or estimate
Fill out a contact form on our website
Call us at (216) 372-2977
Email us at info@clevelandpropainters.com
Communicate with us in person or through other channels

The information you provide may include:

Name
Phone number
Email address
Property address or project location
Details about your painting or repair project
Any other information you choose to share in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type and version
Device type and operating system
Pages you visit and time spent on each page
Referring website or link

This information is generally collected using cookies or similar technologies and is used in aggregate form to help us understand how visitors use our site.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, quote requests, and service questions
To schedule and manage appointments and projects
To provide, operate, and improve our painting and repair services
To send you important updates related to your project or our services
To maintain internal records, such as estimates, invoices, and service history
To analyze website usage and improve our online content and user experience
To comply with applicable laws and regulations

If you provide your contact information, we may occasionally send you service-related messages, such as appointment confirmations or follow-up communications.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website performance and functionality
Analyze how visitors use our site

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect how some parts of our website function.

How We Share Your Information

We respect your privacy and do not sell your personal information.

We may share your information in the following limited situations:

Service Providers: With trusted third-party vendors who help us operate our business (for example, website hosting, email services, or analytics providers), and only to the extent necessary for them to perform their services.
Legal Requirements: When we are required to do so by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of our customers or others.
Business Transfers: In the unlikely event of a merger, sale, or transfer of some or all of our business, customer information may be transferred as part of that transaction, in accordance with applicable law.

Any third party that receives your information is expected to protect it and use it only for the purposes we specify.

Data Retention and Security

We retain your personal information only as long as necessary to:

Provide our services
Maintain business records
Comply with legal obligations

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. These steps include administrative, technical, and physical safeguards appropriate for a small service business. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You have certain choices regarding how we use your information:

Updating Your Information: You can contact us to request corrections or updates to your personal details.
Communications: If you no longer wish to receive non-essential communications from us, you can let us know at any time by emailing info@clevelandpropainters.com or calling (216) 372-2977.

Please note that we may still send you important service-related messages, such as appointment confirmations or information about an active project.

Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child under 13 has provided us with personal information, please contact us using the details below.

Third-Party Websites

Our website may contain links to other websites that are not operated by Cleveland Pro Painters. We are not responsible for the content or privacy practices of those third-party sites. If you visit any external websites, you do so at your own discretion and should review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after any changes are posted means you accept those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Cleveland Pro Painters
Address: 1616 E 36th St, Cleveland, OH 44114, USA

Phone: (216) 372-2977
Email: info@clevelandpropainters.com
Attention: Sean Youn

We will do our best to address your questions and resolve any concerns about your privacy.

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