Clean & Tidy
We offer room cleaning services for students
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This website is a learning project created in the Writing for Digital Media course at LAB University of Applied Sciences.
Surveys
Surveys always help you to grow your business. We at Clean&Tidy, always value customer feedback. Recently we carried out a survey among students to find out their attitude towards Clean&Tidy and the ways we can improve our service.
The survey consisted of six questions based on our services. Four of them were straight forward and two were open-ended questions where students could share their genuine ideas about our service.
We had sixteen responses, which may not be enough to represent our total customer base. However, we believe this gave us a general idea of how customers value our services.
Results
Question # 01.
How well you think Clean&Tidy fits for students’ needs?
This was a multiple-choice question where our customers could select options from not useful to extremely useful.
Graph 01.
Graph 01 illustrates the results we got for question number 01. We are extremely glad that 46.2% of our customers believe that our service is extremely useful to them. Another 38.5% believed that our service is useful to them and the rest of them also thought that the service is somewhat useful. None of the customers believed that our service is not useful.
This was a huge motivation for us, and we will be adding more effort and resources to serve our customers even better.
Question # 02.
How do you feel about our prices?
Here the students could respond by selecting whether our service prices are cheap, OK with their budgets, or expensive for both of our main services.
Graph 02.
Graph 02 shows the idea our customers have about the prices of our two main services. It is satisfying to see that our services are affordable to the majority of them. Only very few stated that they are expensive.
We are offering many discounts to our regular customers. In the future, we will be focusing on reducing our prices even more with the growth of our business, while keeping our standards optimistic.
Question # 03.
How often you will need our service?
This question was aimed at getting an idea of the expansion of our business. If we are getting more work repeatedly, we can focus more on our current localities. If it seems like students need our service once a month or only when they are moving in or out, we can think of expanding more to new markets where we can attract more business.
Graph 03.
Graph 03 explains how the students commented on the frequency that they are going to need our service. A percentage of 15.4% of students have mentioned that they are needing our service only once and 38.5% of them are needing it once a month. At the same time, 30.8% of students mentioned that they are going to take our service more regularly like in every week and the remaining 15.4% of them will be needing us once in two weeks.
It is clear that these results are not adequate in taking a crucial decision like expanding a business. We will have to conduct more surveys and market research for this. However, it is encouraging to see students needing our service regularly.
Question # 04.
You want us to send the same person every time?
This question was raised to get an idea about the privacy concerns of students. If our regular customers find it annoying to see different people coming into their apartments, we could rearrange our schedules assigning our team members to different areas or apartments.
The question's scale was 1 to 3, where 1 was ″it is important to assign the same person" and 3 was "it is not important″. Those who were having neutral responses were asked to select option 2.
Graph 04.
Graph 04 shows that the highest portion of our customers has given a neutral response. It may be because they are not concerned about the people coming for cleaning. At the same time, 30.8% of them responded as it is important to send the same person all the time. Only 7.7% responded as this is not important.
At this point also, we believe we will be needing more surveys and studies on this fact. Although rearranging our schedules and assigning team members to different apartments will be costly and tactful, we will be happy to develop our services according to customer needs. Therefore, we will be focusing more on this issue in the future.
Question # 05 and 06 were open-ended questions where students could comment on their suggestions of other services that we could offer and any other thoughts. We got many suggestions of services to add. Such as laundering and cleaning windows.
We value our customer suggestions a lot and our future plans will include all these suggestions. But for the time being, we will be focusing more on improving the quality of our existing services.
Summary
The customer survey results emphasize that we have been able to satisfy our customers by providing them a valuable service at affordable prices.
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