Clayvo helps you create, document, and share your clay journey. Use this guide for common questions. If you still need help, email support@clayvo.app from the address linked to your Clayvo account.
1. USING THE CANVAS EDITOR
Q: What can I do on the canvas?
A: Add shapes, draw freehand, stack layers, apply material textures, undo/redo edits, and export your artwork. The canvas is designed for clay-inspired layouts, sketches, and presentation frames for your finished pieces.
Q: How do layers work?
A: Free accounts can use a practical layer stack for everyday drafts. Clayvo Lite unlocks higher layer limits for richer compositions. Clayvo Pro is built for deeper stacks, fuller texture libraries, and high-resolution export options where available.
Q: How do I export my artwork?
A: Use export from the editor to save an image to Photos. Membership may unlock higher-quality or transparent PNG export options depending on your plan.
Q: What are material packs?
A: Material packs add brushes, washes, and textures for your canvas. Some packs are free. Others unlock with Clayvo Lite, Clayvo Pro, or coins.
2. GALLERY, DRAFTS & STUDIO PROJECTS
Q: Where are my drafts saved?
A: Canvases and projects connected to your Clayvo account sync with your profile so you can continue on the same account. Keep drafts in Gallery until you are ready to publish.
Q: What is a Studio project?
A: A Studio project follows your clay workflow: Idea → Making → Drying → Finishing → Completed. You can add stage photos (up to a small set per stage) and notes so the making process stays clear.
Q: Can I keep private work private?
A: Yes. Drafts and unfinished Studio projects stay with your account until you choose to publish a work to the public Works feed.
3. PUBLISHING TO WORKS (DISCOVER)
Q: How do I publish a finished piece?
A: From your project or publish flow, add a title, caption, and optional tags, then share to the Works feed. Other creators can like, save, and comment.
Q: Why did publishing fail or ask for coins?
A: Each membership tier has a daily publish allowance. After you reach that allowance, additional publishes cost coins. If your balance is too low, top up Coins or wait until the next daily reset.
Daily publish allowances (current policy):
• Free — 1 publish/day, then 150 coins each
• Clayvo Lite — 5 publishes/day, then 100 coins each
• Clayvo Pro — 10 publishes/day, then 50 coins each
Q: What is Featured exposure?
A: Membership can increase how often your posts appear in discovery. Pro posts also receive Featured priority when eligible. Exposure is a discovery boost, not a guarantee of views.
4. CHAT & CREATOR CALLS
Q: How does messaging work?
A: You can send text and image messages to other creators. Daily free limits depend on your membership. After the free allowance, extra messages cost coins.
Text message daily limits:
• Free — 20/day, then 2 coins each
• Lite — 100/day, then 1 coin each
• Pro — Unlimited text messages
Image message daily limits:
• Free — 5/day, then 10 coins each
• Lite — 30/day, then 5 coins each
• Pro — Unlimited image messages
Q: How do video calls work?
A: Creator calls let you connect in real time. Each tier includes free minutes per day. Extra minutes cost coins per minute after the free allowance.
Video call free minutes:
• Free — 5 minutes/day, then 5 coins per minute
• Lite — 20 minutes/day, then 10 coins per minute
• Pro — 60 minutes/day, then 6 coins per minute
Q: Someone is bothering me. What can I do?
A: Use Block to stop contact, and Report for spam, harassment, or other policy issues. We review reports and may restrict accounts that break community rules.
5. MEMBERSHIP & COINS
Q: What do Clayvo Lite and Pro unlock?
A: Higher daily allowances for publishing, messaging, and calls; stronger Works exposure; member avatar badges; and access to membership material packs. Subscription purchases may also grant bonus coins.
Q: How do I subscribe or cancel?
A: Subscriptions are sold through the Apple App Store and billed to your Apple ID. To cancel or manage renewal, open iPhone Settings → Apple ID → Subscriptions → Clayvo. Canceling stops future renewals; you keep access until the current period ends.
Q: What are coins?
A: Coins are Clayvo’s in-app currency. Use them for overage actions after daily free limits, and for certain material pack unlocks. Coin packs are consumable In-App Purchases.
Q: I was charged but coins or membership did not appear.
A: Try Restore Purchases on the Membership screen, confirm you are signed into the same Apple ID used for the purchase, then email support@clayvo.app with the approximate time and product name. Do not share your Apple password.
Q: Can I transfer coins or membership between accounts?
A: No. Purchases and balances belong to the Clayvo account that completed settlement, and App Store subscriptions are tied to your Apple ID.
6. PRIVACY & DATA
Q: What do you store?
A: Account details (such as email and profile), your projects and published works, messages you send, purchase records needed for entitlements, and usage meters for daily allowances. See the Privacy Policy for the full list.
Q: How do I delete my account?
A: Open Profile settings and choose Delete Account, or email support@clayvo.app from your registered address and request deletion. Account deletion removes your Clayvo profile and associated content according to our Privacy Policy and legal retention needs.
Q: How do I contact support?
A: Email support@clayvo.app. Include your Clayvo nickname or registered email, device model, iOS version, and a short description of the issue. Screenshots help when purchases or publishing fail.
7. STILL STUCK?
Contact Support: whittingtonarn@outlook.com
Privacy Policy: https://sites.google.com/view/clayvoprivacypolicy/clayvo-privacy-policy
Terms of Service: https://sites.google.com/view/clayvo-terms-of-service/Terms-of-Service
We usually reply within a few business days. Craft patiently—we will too.