Pedro Moura

ABSTRACT

With classic cars worth hundreds of thousands to even millions of euros, it is of great importance that any restoration processes that these vehicles undergo follow national and international regulations. Certification of the authenticity of restored cars plays a significant role in this context. It is also necessary to keep their owners informed about the process remotely, especially since these cars are often being sent overseas to be repaired.

This research assesses how monitoring the progress of classic cars’ restoration processes can be helpful for involved stakeholders: plant shop managers, certification bodies, and classic car owners. For that purpose, we developed a process monitoring platform that combines data gathered from plant shop sensors with input provided by a plant shop manager using a process-aware graphical user interface (GUI). The underlying process complies with the best practices expressed in FIVA’s Charter of Turin, and any evidence generated can be attached to its tasks to facilitate certification. After the process ends, an automatically generated PDF file containing a summary of the process and the evidence attached can be downloaded. Last, a platform was developed where video-conference sessions with remotely controlled cameras can be performed to allow car owners to witness and record essential milestones in the restoration/preservation process.

More empirical studies are needed to assess process awareness's impact on interface usability. With our work, we intend to evaluate the effect of process awareness in the BPMs on customer engagement in an Industry 4.0 context by systematically studying methodologies, designing the assessment study, and implementing a solution involving all stakeholders.