Owned Retirement Plan Advice: Led retirement plan advice for a Fortune 500 financial services organization, managing vendor negotiations, advisory technology solutions, field training, and plan sponsor and committee sales.
Value Proposition Design & Implementation: Developed and executed a new value proposition for a 500+ person organization, driving client retention and sales growth through industry reinvention.
Employee Onboarding Program: Designed and implemented an onboarding program for a 4000+ employee wealth management organization, significantly increasing new hire speed to performance.
Culture & Employee Experience Leadership: Led the Culture & Employee Experience track of a $26B corporate acquisition, defining the go-forward culture, influencing decision-making, and managing communications for changes affecting large population segments.
Sales and Service Compensation Plan: Developed a compensation plan to enhance engagement, boost performance, align behaviors with corporate expectations, and reduce regrettable attrition.
Organizational Redesign: Directed the redesign of an organization during a significant separation event, achieving a 12% improvement in national sales outcomes while reducing overhead expenses by 30%.
Change Management Best Practices: Provided change management best practices for a national organization relocating its headquarters, minimizing employee disruption and attrition.
Learning Library Creation: Created a learning library for a 1,500-person organization, featuring adult-learning theory-based programs to enhance employee development. The library offered simplified navigation to hundreds of materials, videos, and guides.
CRM Adoption: Defined rollout strategy to increase field adoption of new CRM powered through Salesforce, creating trackable expectations to hold employees and their leaders accountable.
Healthcare Headquarters Relocation: Provided best practices to a large healthcare organization relocating its corporate headquarters, successfully minimizing regrettable attrition and ensuring a smooth transition for employees.
Fintech Investment Advisory Program: Developed a model framework for a fintech company launching a new retirement investment planning business, enabling efficient operations and strategic growth.
Law Firm Software Deployment Adoption: Consulted on change management approaches to increase attorney buy-in for a new software deployment at a law firm, resulting in higher profitability and significant efficiency gains.
Golf Simulator Business Start-Up: Provided strategic guidance to the owner and operator of a golf simulator and bar business, contributing to a successful launch and operational efficiency.
SVP Supervision & Controls
VP Sales Enablement
VP, Sales Exec. / IMO
Director, Salesforce Implementation
Director, HR Compensation
I had the pleasure of working directly with Chris Miller at AIG Retirement Services. Chris is exceptionally knowledgeable and easy to work with. His collaborative spirit and approachable demeanor make him a standout thought-partner.
Chris’s greatest strength is his ability to teach and inspire through his "journey mindset." He sees the big picture and emphasizes bringing others along on the journey, providing invaluable guidance that has shaped my approach to problem-solving and leadership.
Chris fosters a positive and inclusive environment, aligning diverse perspectives towards a common objective. Working with him has significantly contributed to my professional growth. Anyone who works with Chris will find him to be a tremendous asset and an inspiring leader.
VP, Technology Transformation
EVP, Chief Distribution Officer