Last updated: 30 May 2026
Hi! π Thanks for using Cigoff to support your smoke-free journey. If you need help, here's how to reach out.
Get help
The fastest way to get support is by email:
π§ apps.by.shyam@gmail.com
We typically respond within 24-48 hours.
When you email, please include:
Your device (e.g., iPhone 15 Pro, iPad Air)
iOS / iPadOS version (Settings β General β About β Software Version)
App version (Settings inside the app, or App Store listing)
A description of the issue or your question
Common questions
My notifications stopped working.
Make sure notifications are enabled: iPhone Settings β Cigoff β Notifications β Allow Notifications. Also check that Focus or Do Not Disturb isn't suppressing them.
My streak reset by accident.
Tap the "I smoked" button only when you actually had a cigarette. If you tapped by mistake, you can update your last cigarette time from the settings screen. Your best streak is always preserved.
Will my data be lost if I uninstall?
Yes. Cigoff stores everything locally on your device by design (we don't have your data on any server). Uninstalling permanently deletes it.
Does Cigoff work without internet?
Yes! Once installed, the app works entirely offline. No internet required.
Is Cigoff a medical app?
No. Cigoff is a wellness tracker. For medical advice about quitting smoking, talk to your doctor.
Privacy
Read our Privacy Policy β we don't collect any of your data.
Feedback & feature requests
Got an idea or feedback? We'd love to hear it. Email apps.by.shyam@gmail.com with the subject "Feature request" or "Feedback".