Embedded Files
G.W Home Improvements
I crafted a suite of 12 customized email signatures, each designed to resonate with the brand's simplicity. Despite limited input, the diverse styles provide options that seamlessly blend aesthetics with functionality.
Overview
Scope of Work
I had the privilege of undertaking contract work with G.W. Home Improvements, contributing to various facets of their operational and marketing strategies. The project encompassed the development and refinement of essential communication tools.
Project Outcome
The collaborative efforts resulted in a more polished and cohesive brand representation for G.W. Home Improvements. The implemented email signatures and templates not only projected a professional image but also expedited communication workflows. The organized sales pipeline brought clarity to the sales process, facilitating effective tracking and management of leads.
This project not only addressed specific communication needs but also contributed to the overall operational efficiency of G.W. Home Improvements, aligning their processes with a more streamlined and professional approach.
Key Contributions
Email Signatures
Designed and implemented professional and brand-aligned email signatures for the G.W. Home Improvements team. The goal was to enhance the visual identity and professionalism of email communications.
Email Response Templates
Developed standardized email response templates to streamline communication processes. These templates aimed to ensure consistency and efficiency in responding to client inquiries, ultimately improving customer engagement.
Sales Pipeline Organization
Assisted in organizing and creating a structured sales pipeline. Implemented strategies to enhance visibility into leads, prospects, and ongoing projects. The goal was to optimize the sales process and improve overall efficiency in managing client relationships.
Alluvius Inc.
Alluvius-RES-GUARD-Installation-Guide.pdfAlluvius Inc - Product Data Sheet Previous Example
Data Sheet Redesigns
The initial design of Alluvius's Safety Data Sheets and Product Data Sheets lacked uniformity across products, with inconsistent layouts. The readability was hindered by a blue background, and crucial contact information was absent. The redesign addressed these issues, presenting updated information on a new letterhead to ensure a consistent design and improved readability across all sheets.
EP-716-Modular-Epoxy-System-PDS.pdfAlluvius Inc - Product Data Sheet Redesign Example
Label Redesign
Attempting to strike a balance between technical and creative, I crafted over 20 epoxy product shipping labels for Alluvius Inc. Navigating through numerous drafts, each label had to fuse compliance and design, tailored to meet specific shipping requirements.
Client Facing Document Redesign
Alluvius Inc. Colour Chart 2015
Colour Chart
Revitalizing Alluvius's product color chart was a strategic design initiative. The updated chart boasts a contemporary palette optimized for clarity on a white background. Integrated seamlessly into the new letterhead, featuring essential contact information and a disclaimer, the result is a modern and user-friendly representation that enhances brand identity and communication.
Updated Alluvius Inc. Colour Chart 2023
Overview
Scope of Work
During my time at Alluvius Inc., I was engaged in multifaceted projects that encompassed diverse responsibilities. The scope of work included the redesign of essential brand assets, optimization of product shipping labels, the creation of a modernized product color chart, organizing the product process, creation of SDS sheets, sorting the manufacturing warehouse and much more. Each aspect required meticulous attention to detail, understanding of the product and manufacturing requirements, government regulations and industry standards not only in Ontario, Canada but also in the USA.
Project Outcome
The Alluvius Inc. contract culminated in a successful project that significantly elevated the brand's visual identity and operational efficiency. The redesigned brand assets conveyed professionalism, the updated product shipping labels met stringent requirements, the modernized product color chart enhanced accessibility, and the new PDS and SDS sheets ensure comprehensive safety information for every product. The project outcomes reflect a harmonious blend of creativity, technical precision, and strategic design thinking.
Key Contributions
Brand Asset Redesign
Led the redesign of critical brand assets, including email signatures and letterheads, to present a cohesive and professional brand image. The goal was to enhance the visual representation of Alluvius Inc. across various communication channels.
Product Shipping Labels
Engineered and iterated over 20 variations of epoxy product shipping labels, carefully balancing compliance with shipping requirements and creative design elements. The result was a collection of labels that seamlessly merged technical precision with visual appeal.
SDS Sheet Redesign and Creation
Redesigned and created Product Data Sheets (PDS) and Safety Data Sheets (SDS) for every product, ensuring compliance with safety and regulatory standards. The redesigned SDS sheets provide comprehensive and accessible information, prioritizing safety and regulatory adherence.
ESC Corporate Services
Adding and Removing Users Guide - Registry Complete (1).pdfInternal Guide - Adding and Removing Users
This document was needed when our internal admin system was redesigned. I led short 15-20 minute training sessions on how to use the new portal and created short guides on how to do certain tasks while developing a longer guide.
Company Key Authority Guide - INTERNAL.docxCompany Key Requirement Visual
A visual reference for internal staff to assist in understanding when a company key was required.
Company Key Email Template.docxCompany Key Email Template
Created as a temporary assistance for the call centre when the Ontario Government made the company key a requirement for every corporation in Ontario.
Corporate Guide 1.pdfHow To Guide - Corporate Documents
Created to assist customers with ordering Ontario Corporate Documents on the new redesigned website.
ESC Learning Guide - Ontario Business Name Registration.docxLearning Guide - Ontario Business Name Registrations
Created for new hires to learn about how to assist customers with Ontario Business Name Registrations.
ESC Phone Script.docxPhone Script
Created for the new phone system that was being implemented at ESC. I was asked to create a short phone script for the most relevant topics that the Call Centre covered at the time.
REGISTRY COMPLETE - GUIDE 2022.docxRegistry Complete Guide
An extensive guide that I created and developed over the 5 years I worked at ESC Corporate Services. This started as just a way to easily organize how things were done as the internal library was often out of date. It then evolved into something that I shared with my co-workers to help reduce a lot of the time they spent attempting to find an answer when WFH became a requirement and they were unable to get an immediate answer to a customers question.
At 50 pages, it covers a wide range of topics from assisting customers that have not logged in to those attempting to file an Annual Return for an Ontario corporation. It includes links, pictures and step by step instructions for many processes that every clerk would need to know.
At 50 pages, it covers a wide range of topics from assisting customers that have not logged in to those attempting to file an Annual Return for an Ontario corporation. It includes links, pictures and step by step instructions for many processes that every clerk would need to know.
Overview
Role and Responsibilities
During my tenure at ESC Corporate Services, I served as a Corporate Search Clerk and provided leadership to the Call Center team. My primary responsibilities encompassed conducting corporate searches and overseeing the operational efficiency of the call center. Additionally, I played a pivotal role in document creation, developing internal and external guides, crafting phone scripts, and designing visual materials.
Project Outcome
My tenure at ESC Corporate Services resulted in a streamlined corporate search process, improved call center operations, and the creation of comprehensive and visually appealing documents. By providing leadership and contributing to document creation, I played a crucial role in enhancing the overall efficiency and professionalism of ESC Corporate Services' service delivery.
Key Contributions
Corporate Searches
Conducted thorough corporate searches, ensuring accuracy and efficiency in retrieving essential information. My role involved navigating complex databases and legal documentation to provide comprehensive results for clients.
Call Center Leadership
Led the Call Center team, implementing strategies to enhance customer service and streamline operations.
Prioritized team collaboration and effective communication to ensure a seamless experience for clients interacting with ESC Corporate Services.
Document Creation
Spearheaded the creation of internal and external guides, providing valuable resources for both team members and clients.
Developed detailed documents to streamline processes, enhance training, and ensure consistent service delivery.
Phone Scripts
Crafted effective phone scripts for the Call Center team, aiming to maintain a professional and standardized communication approach. These scripts were designed to optimize client interactions, ensuring clarity and consistency in service delivery.
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