Part 2: Core Competencies for
Providing Direct Services
Chapter 6 - Practicing Cultural Humility
Author: Amie Fishman
Activity 6.1 Introduction to Cultural Humility
Activity 6.2 Cultural Humility Video Discussion
Activity 6.3 Practicing Cultural Humility Role Plays
Assessment 6.1 Cultural Humility Plan
Chapter 7 - Guiding Principles
Authors: Tim Berthold, Pamela DeCarlo and Carol Badran
Activity 7.1 Ethics and Boundaries
Activity 7.2 Scope of Practice
Activity 7.3 Behavior Change
Activity 7.4 Client or Provider-Centered Practice Counter Role Play
Activity 7.5 Building Self-Awareness
Activity 7.6 Becoming a Provider
Activity 7.7 Self-Disclosure
Activity 7.8 Wrong Focus
Assessment 7.1 Quiz
Assessment 7.2 Self-Awareness Reflective Writing
Chapter 8 - Conducting Initial Client Interviews
Author: Tim Berthold
Activity 8.1 Case Study: Overview of an Initial Interview
Activity 8.2 Welcoming a New Client Role Play
Activity 8.3 Ecological Model
Activity 8.4 Practicing a Strength-Based Approach to Interviewing
Activity 8.5 Part 1, A Case Study on Confidentiality
Activity 8.5 Part 2, A Role Play on Confidentiality
Activity 8.6 R ole Play Demonstration to Practice Note-Taking Skills
Assessment 8.1 Case Study Assessment
Assessment 8.2 Reflective Writing on Initial Interviews
Assessment 8.3 Note-Taking Assessment
Chapter 9 - Client-Centered Counseling for Behavior Change
Author: Tim Berthold
Activity 9.1 Review of Key Concepts and Skills for Client-Centered Counseling
Activity 9.2 Harm Reduction Rating Game
Activity 9.3 Give Me an OARS!
Activity 9.4 Video Demonstration of Client-Centered Counseling and the Use of the Motivation Scale
Activity 9.5 Client-Centered Counseling Role Plays
Activity 9.6 Video Demonstration of Rolling with Resistance
Activity 9.7 Rolling with Resistance, Role Plays
Activity 9.8 Case Study, Client-Centered Counseling
Assessment 9.1 Case Study Exam
Assessment 9.2 Client-Centered Counseling Role Plays and Peer Assessment
Assessment 9.3 Reflective Writing Assignment
Authors: Tim Berthold, Craig Wenzl, Emily Marinelli, Karen Winkler and Elena Schwolsky
Activity 10.1 Review of Key Concepts for Care Management
Activity 10.2 Case Study of Simone
Activity 10.3 Assessing Strengths and Priorities, a Role Play
Activity 10.4 Discussion of a Video Interview with a CHW about Referrals
Activity 10.5 Role Play, Client-Centered Referrals
Activity 10.6 Part 1, Developing a Care Management Plan
Activity 10.6 Part 2, Care Management Plan Follow-Up
Activity 10.7 Part 1, An Introduction to Working with Families
Activity 10.7 Part 2, Working with Families Case Study
Activity 10.8 Gender Identity Case Study
Activity 10.9 Establishing Professional Boundaries
Additional Case Studies
Assessment 10.1 Care Management Quiz
Assessment 10.2 Case Study Assessment
Assessment 10.3 Create a Referral Guide with Key Local Resources
Authors: Tim Berthold, Craig Wenzl, Emily Marinelli, Karen Winkler and Elena Schwolsky
Activity 11.1 Introduction to Home Visiting: Settings, Goals, and Concerns
Activity 11.2 Home Visiting Role Play
Activity 11.3 Case Study
Assessment 11.1 Home Visiting Case Study
The creation of this Training Guide was supported by grant numbers 1CMS331071-01-00 and 1C1CMS331300-01-00 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. Disclaimer: The contents of this publication are solely the responsibility of the authors and do not necessary represent the official view of the U.S. Department of Health and Human Services or any of its agencies.