Bilingual with French, Tech & Customer Support Specialist | Customer Service Team Lead | Front Desk Operations Administrator

I empower businesses to deliver exceptional customer experiences by resolving complex issues quickly and fluently in French and English. With 5+ years of experience in e-commerce, hospitality, SaaS, network systems, and support platforms, I specialize in providing seamless, human-centered service that builds trust, boosts satisfaction, and keeps operations running smoothly. 

🧩 Core Skills

• Tech Support: Wi-Fi, DNS, DHCP, TCP/IP | Sage50/300 | TeamViewer, AnyDesk

• Platforms: Zendesk, ServiceNow, Talkdesk, Freshdesk, AWS

• Customer Service: Bilingual (FR/EN) | First-contact resolution | De-escalation

• Tools: CRM systems | Remote support | Cloud workspace environments

• Operations: SLA & CSAT tracking | Ticket documentation | QA & coaching

• Languages: 🇫🇷 French (Native), 🇬🇧 English (C2), 🇨🇩 Swahili (B2)