About Me

I’m Chris, a bilingual (French–English) Technical and Customer Support Specialist with over 5 years of experience supporting enterprise clients, high-net-worth individuals, and international businesses.

I help organizations solve complex technical issues, improve customer satisfaction, and build strong client relationships across SaaS, networking, and financial services. I’ve worked with tools like Zendesk, ServiceNow, Talkdesk, Freshdesk, AWS, and more, always focused on delivering fast, reliable, and human-centered support.

Whether resolving Wi-Fi and network challenges for hotels, supporting Sage accounting users, or coaching teammates on empathy and resolution speed, my goal is to deliver support that builds trust and long-term loyalty.