✋🏼Hi, Welcome to My Port Folio😇 Chika Ugoh, Customer Experience, Support Specialist and Cold Calling-REMOTE.
✋🏼Hi, Welcome to My Port Folio😇 Chika Ugoh, Customer Experience, Support Specialist and Cold Calling-REMOTE.
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MY WORK SAMPLE
MY WORK SAMPLE
CLICK-UP
CLICK-UP
I use click-up to onboard clients
HUBSPOT
HUBSPOT
I resolved customer complaints which increased customer retention by 20%
INTERCOM
INTERCOM
I educate customers about our product which resulted to the increase in returning customers.
LIVE CHAT CRM
LIVE CHAT CRM
Resolved customer queries and complaints on live chat on company website
ZENDESK
ZENDESK
Above are resolved customer complaints using zendesk CRM
OMINICHANNEL CRM
OMINICHANNEL CRM
FRESHDESK
FRESHDESK
Resolved a customer complaints about subscriptions which made him very happy
HELP & SUPPORT DESK
HELP & SUPPORT DESK
MY CORE SKILLS
CUSTOMER SUPPORT & EXPERIENCE
PROBLEM SOLVER & CONFLICT RESOLUTION
ACTIVE LISTENING & CLEAR COMMUNICATION
COLD CALLING & LEAD GENERATION
APPOINTMENT SETTING & FOLLOW-UP
CRM TOOLS (HUBSPOT, GOHIGHLEVEL, ZOHO) ETC
TIME MANAGEMENT & MULTITASKING
CUSTOMER RENTENTION & RELATIONSHIP BUILDING
UPSELLING & CROSS-SELLING TECHNIQUES
LIVE CHAT, EMAIL & PHONE SUPPORT
TICKETING SYSTEM HANDLING ( ZENDESK,FRESHDESK, HUBSPOT)
FEEDBACK COLLECTION & REPORTING.
Social Media Handles
Email me @ ugohchika1994@gmail.com
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