Chick-fil-A Trailhead: Home

Congratulations and welcome to the team!

We are here to make your Onboarding as clear and easy as possible. There is a lot of content and several steps you'll need to take, please read carefully and follow directions in each step below. This is your chance to make a great first impression!

Any questions? Email us at 05802@chick-fil-a.com.

STEP 1: Accept your Official Offer

Sign your Offer Letter at the link you were emailed/texted and you'll receive follow up communication confirming your signature was received. Inside of your offer, you will receive appearance guidelines and be asked to submit your availability again. Please read carefully!

If you haven't already, follow us on Social Media! This will keep you in tune with the Guest announcements:

As stated in your offer, if you need to submit a notice, based on our current projections, we recommend you wait untl Admin Day, which will still give you a full two weeks to provide proper notice. We respect and encourage this if you are working with another employer!

Preparing for Step 2: Your Onboarding Package notification will come by text/email and must be completed by Thursday, 1/29. You will receive a message welcoming you to BTCM Corporation (Chick-fil-A) that looks like this:

STEP 2: Onboarding Paperwork

The first step after accepting your offer letter is to complete the online onboarding paperwork. Your onboarding prompt will come from Workstream with an email and text prompt a few days after signing your offer letter. If you haven't seen it, search your email, as it may have gone to junk or spam. You will also receive a text from the NATION App to download and activate your account - please don't delete that text!

You should be prompted by Workstream to complete the following:

Basic Information
W4 Federal Tax Form
Alabama A-4 Tax Form
Work Eligibility Form (Form I9) DO NOT USE AUTOFILL: accuracy of this document is imperative and errors will require rework on Admin Day. Please follow these instructions:
- NOTE: In order for us to complete your I9, you'll be required to provide the original, physical document(s) establishing identity (photo document) and Employment Authorization (citizenship) on Admin Day, so be sure you have access to the documents. Examples include:
  - 1) A passport
  - 2) Drivers License and Social Security Card
  - See the FULL list of options HERE.

5. WOTC Form

- Start date for this is whatever what listed on your Offer Letter. If you are unsure you can put 02/01.
- If you have any issues with submitting this form, ensure the formatting is correct. No spaces with the zip code, etc. This is not a form we built and it is very particular. If it's an issue you can't solve, e-mail us or message Workstream!

6. Favorite Things Google Form

7. Sign up for Admin Day: This is where you will pick a day and time. Note: Total time onsite will be about 45 min-1hr.

8. Nation App Setup: This is our scheduling and communication app. You will receive a text from 470-299-0461 with instructions before Admin Day. See the flow and instructions below. Your signed offer letter is in your email. Click the relevant link below if you need a reminder on your required availability:

- Team Member Availability Requirements
- Leader Availability Requirements

9. Uniform Sizes & Options: Pre-shop and submit to be ready for Admin Day.

10. Chick-fil-A Trailhead Onboarding Package including:

- Team Member Handbook
- Health Policy
- Consent, License to Use and Release Agreement (Photo Release)
  - If 18 or younger: Please print, have your guardian sign, and re-upload to your paperwork

18 & Under (enrolled in high school):

- Employee Information Form (ALL)
- Minor Restriction Awareness Agreement (Class 1 for 14/15, Class 2 for 16/17/18)
- State of Alabama Exemption Form to stay past 10pm for 16,17 and 18 year olds currently enrolled in high school. This is required for anyone who will be receiving closing availability pay. If you did not receive this in your Onboarding paperwork and would like to add it to your pay. Please print it, get it signed by your Superintendent and bring it to Admin Day or email it to us at 05802@chick-fil-a.com.

STEP 3: In-Person Admin Day

Expected Duration: 45 min - 1hr (unpaid time to complete hiring paperwork)

The next step in your journey is an in-person Admin Day. This is an appointment for us to complete physical documentation requirements, take payment to order your uniform pieces, provide your orientation and training schedule (based on your availability) and provide your login credentials for all Team Member Communication and Administrative systems to ensure they are working properly. The paperwork is unpaid time, but is required to proceed with employment.

WHERE: Chick-fil-A Trailhead @ 1530 US 72 East Hwy NE, Huntsville, AL 35811

WHEN: The first round of Admin Days have ended. We will be communicating directly about additional days. Please watch your text/email or reach out to us at 05802@chick-fil-a.com

WHAT YOU NEED TO BRING (pay special attention to items in RED)

Personal identification to finalize the I9: In order to complete your I9, you'll be required to provide the original, physical document(s) establishing identity (photo document) and Employment Authorization (citizenship). If you don't bring these documents, we will not be able to proceed wth your appointment. Examples:
- 1) A passport (LIST A: meets both needs)
- 2) Drivers License (LIST B: identity) AND Social Security Card (LIST C: employment authoriziation)
- See the FULL list of options HERE.
Solid black, food service, slip-resistant shoes
- Our recommendation for non-slip shoes is Shoes for Crews. If you'd like to order this brand, please bring a credit or debit card with you to this appointment and we will order them for you with our corporate discount.
- Approved options are also available at Walmart, Amazon or any sporting goods store. If you want to purchase from one of these stores, you need to bring the shoes with you to your Admin Day appointment for approval. They must be solid black, restaurant non-slip with a back - no slides. Save your receipt and leave the tags on until we approve.
ServSafe Certificate: If you are ServSafe Manager or Food Handler certified, please bring a copy your certificate for our records. Alternatively, you can email it to 05802@chick-fil-a.com before Admin Day.
State of Alabama Exemption Form for Class II Minors who are being paid for closing. You should have received this in your Onboarding package. If you didn't, you can download here. Please either email to 05802@chick-fil-a.com or bring the completed copy to Admin Day. This will be required when confirming your availability.
Direct Deposit Info: If you didn't fill this out in your paperwork, bring us a VOIDED check or the bank slip with your account and routing. We can set up your direct deposit and return those documents with your IDs.
Uniform Order and Payment
- As discussed in your interview, you will be responsible for paying your financial responsibility of the uniform at this appointment (see below). Acceptable Forms of Payment Include: Venmo, Paypal, Apple Pay, Cash or Check. We will not have a system to accept debit or credit cards at this appointment.
- If you did not fill out your uniform sizes in your Onboarding paperwork, please fill them out here. If you're uncertain about your sizes, we'll have uniform options to try on.
- Our uniform brand (OOBE) is required for all uniform pieces - including accessories and outerwear - while working. We will provide large, communal jackets for outside positions. If you would like your own jacket, this would be the best time to purchase!
- Dress code: Casual is fine, but do remember this is the first time we will meet most of you in person! As part of your uniform sizing, we will have you put on the polo or chef coat you will be wearing and take your official headshot. Please ensure you have the appropriate under garments and hygiene is top notch!
Calendar:
- Provide any conflicts you have with your availability in the next 6 weeks when you set up your avaiability in Nation. Please confirm in your Admin Day availability discussion. This should include one time events, appointments or trips already planned.
- Be prepared to schedule your Orientation and Training dates. Bring all conflicts for February.
Download both of the team apps before arriving (click the links below to download):

Nation App (Apple) / Nation App (Google Play) : You will receive a text from 470-299-0461 with instructions for logging in before Admin Day.
Chick-fil-A App (Apple) / Chick-fil-A App (Google Play) : If you don't already have the Guest facing app, this allows us to celebrate you in fun ways and you can earn points when you are not working.

STEP 4: Foundations

Expected Duration: 1hr (Paid Orientation)

The next step in your journey is an in-person orientation called Foundations. This is where we will share our vision and mission for the restaurant and begin training you on our Winning Hearts Everyday strategy. This session lasts approximately 1hr and is paid time.

WHEN: Note the scheduled day and time given to you during Admin Day

WHERE: Chick-fil-A Trailhead @ 1530 US 72 East Hwy NE, Huntsville, AL 35811

WHAT YOU NEED TO BRING

Access to Nation App & Pathway 2.0
Non-slip Shoes if we did not approve at Admin Day
An acceptable form of payment if you plan to order any additional uniforms: Acceptable Forms of Payment Include: Venmo, Paypal, Apple Pay, Cash or Check. We will not have a system to accept debit or credit cards.
A teachable spirit!

STEP 5: Training

Paid Time

Training will be conducted onsite with a trainer from our Grand Opening support team. Your schedule will be provided on Nation following your Foundations session. Our desire is to equip you with the expectations, skills and resources to succeed. We will execute training using the following system:

Demonstrate: The trainers will demonstrate the position or task.
Imitate: You will be asked to repeat the position or task under the supervision of the trainer. The trainer will rotate back to demonstrate until you are able to imitate the action with confidence.
Repeat: You will continue to repeat the position or task under the supervision of a trainer who is watching multiple people.

Training will be tracked on the Nation platform where you can see your completed progress. Your career is in your hands! Take initiative, ask questions, build expertise and pursue learning more to advance. We will be watching for rockstars during this process and advanced positions will be awarded following the training period.

STEP 6: Grand Opening Week Events

Optional, Unpaid Time

The Grand Opening week is exciting! As soon as the date is announced, we will post specific dates here, but you can expect the following format:

Monday: Dedication Dinner is a special event. We will be joined by several Chick-fil-A executives and have a great meal and fellowship. All Team Members are invited, but, unfortunately, we will not have room for Guests.
Wednesday:
- Morning: Ribbon Cutting & VIP (invited) Tours
- Afternoon: Kid's Event to prepare a costume for Cows Eat Free
Thursday: Opening Day with Cows Eat Free!

Frequently Asked Questions

Please don't hesitate to ask if you have questions! Chances are, someone else does, too. We will continue to add to this list to equip you with the best, consistent answers.

Click here to view Training Rate FAQs

Click here to view Availability FAQs

What are my opportunities to grow my rate and position? See HERE.

Stay tuned and check back for more information about engaging in perks and benefits!

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