Embedded Files
Product Descriptions 3.pdfProduct Descriptions 4.pdfBeverages & desserts
Beverages & desserts
Serving Cold Beverages - Ice Fill Lines
Serving Cold Beverages - Marking Dimples
How to Make Coffee Base
How to Make Lemonade & Diet Lemonade
How to Properly Clean the Drink Tower Parts.pdfHow to Clean the Drink Towers
Ice Cream Machine Job Aid .pdffood safety - Cleaning bodily fluids
food safety - Cleaning bodily fluids
BodilyFluids_QRG_FOH_ENG_0819-0320.pdfOverview of Cleaning Up Bodily Fluids
Overview of Cleaning Up Bodily Fluids
- Bodily fluids (ex. blood, vomit, feces, urine) pose a potential health hazard, as they may contain miccroorganisms that cause disease in humans
- To avoid dangerous cross-contamination, it is critical that bodily fluids are cleaned & disinfected correctly with tools & equipment in the Bodily Fluid Clean-Up Kit & that all materials used to clean up bodily fluids are disposed of safely
- The microorganisms that cause these diseases are resistant to routine cleaning & sanitation
hospitality & guest recovery
hospitality & guest recovery
Importance of Guest Recovery
Importance of Guest Recovery
The priority is to create Raving Fans who will be loyal Guests for life. A Guest complaint is essentially a statement about unmet expectations.
Regardless of who caused the problem, it is essential that the Team Member interacting with the Guest takes ownership of the problem & its resolution. Guest recovery offers a great opportunity to apply 2nd Mile Service!
HEARD Model.pdfThe HEARD model is Chick-fil-A's recommeded process for recovering a dissatisfied Guest. It provides a simple, effective way to serve the vast majority of dissatisfied Guests.
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